Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Gracie Thompson

Hillsville,VA

Summary

Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs. Dependable and seeks opportunities to improve processes and workflows for team benefit . Strong work ethic, adaptability, and exceptional teamwork skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Leader

Pizza Inn
Hillsville, VA
08.2018 - Current
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Adhered to all health code regulations while preparing food items for customers.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Collaborated with management to set performance goals and evaluate progress.
  • Maintained positive working relationship with fellow staff and management.
  • Encouraged teamwork among staff members to ensure that tasks were completed accurately and efficiently.

Education

High School Diploma -

Carroll County High School
Hillsville, VA
05-2021

Skills

  • Shift leadership
  • Team motivation
  • Safety processes and procedures
  • Complaint resolution
  • Professionalism
  • Team Leadership
  • Workflow Optimization
  • Time management abilities
  • Experience in leadership
  • Conflict Resolution
  • Adaptability
  • Team building
  • Problem-solving abilities
  • Multitasking Abilities

Certification

  • CPR cercertified 2024

References

References available upon request.

Timeline

Shift Leader

Pizza Inn
08.2018 - Current

High School Diploma -

Carroll County High School

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Gracie Thompson