Grady Dillenburg
10154 De Soto Way,CA
Summary
Adept at driving operational excellence, I spearheaded budget, staff, and quality management at Quinns Lighthouse, enhancing customer satisfaction and service standards. My expertise in Business Management and Customer Engagement, coupled with a knack for fostering a positive work environment, significantly improved dining experiences and operational efficiency.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
25
25
years of professional experience
Work History
General Manager
Quinns Lighthouse
05.1999 - 02.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Set clear expectations and created positive working environment for employees.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Orchestrated positive customer experiences by overseeing every area of dining operations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained, and supervised staff.
Education
No Degree - General Studies
Las Positas College
Livermore, CA06.1993
Skills
- Business Management
- Purchasing
- Customer Engagement
- Sanitation Standards
- Food Safety
- Inventory Management
- Menu development
- Schedule Coordination
- Guest Relations
- Staff Scheduling
- Reservation Management
Timeline
General Manager
Quinns Lighthouse
05.1999 - 02.2024
No Degree - General Studies
Las Positas College
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