Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grandville Priest

Parkville,MD

Summary

Seasoned Department Supervisor at The Home Depot Inc, adept in leadership and customer service, enhanced team productivity and efficiency through effective training and performance improvement strategies. Excelled in time management at USPS, ensuring timely deliveries. Skilled in problem-solving and interactive communication, fostering professional development and customer satisfaction. Proactive Department Supervisor with a commitment to improving store's operations and ensuring satisfaction in employees and customers. Motivational with excellent communication and reasoning skills. Easily manage various personalities and provide continuous support to coworkers.

Overview

20
20
years of professional experience

Work History

Department Supervisor

The Home Depot Inc
04.2020 - 06.2024
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Developed strong relationships with suppliers, negotiating favorable terms for purchases and ensuring timely delivery of products.

Letter Carrier

United States Postal Service, USPS
05.2004 - 01.2020
  • Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
  • Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
  • Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
  • Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
  • Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail.
  • Sorted and cased Number+ pieces of mail each day with high accuracy.

Education

Computational Science

Delaware State University
Dover, DE

Diploma - General Studies

Milford Mill Academy
Baltimore, MD
05.1999

Skills

  • Customer Service
  • Problem Resolution
  • Workplace Safety
  • Problem-Solving
  • Customer Relations
  • Time Management
  • Leadership skills
  • Interactive communication skills
  • Performance Improvement
  • Sales Strategies

Timeline

Department Supervisor

The Home Depot Inc
04.2020 - 06.2024

Letter Carrier

United States Postal Service, USPS
05.2004 - 01.2020

Computational Science

Delaware State University

Diploma - General Studies

Milford Mill Academy

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Grandville Priest