Grecia Marin
Eastvale,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
UniFirst
Ontario, CA
12.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Jurupa Valley High School
Jurupa Valley, CA05.2018
Skills
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Understanding Customer Needs
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Credit Card Payment Processing
- Information Inputting
- Customer Service and Assistance
- Call Transfers
- Document Conversion
- Customer Inquiry Response
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
UniFirst
12.2021 - Current
High School Diploma -
Jurupa Valley High School
Similar Profiles
Matthew BrueningMatthew Bruening
Route Service Representative at UniFirstRoute Service Representative at UniFirst
Natalie MeadowsNatalie Meadows
OUTSIDE SALES CONSULTANT at UNIFIRSTOUTSIDE SALES CONSULTANT at UNIFIRST
Elisha MontgomeryElisha Montgomery
Inventory Control Lead at UniFirstInventory Control Lead at UniFirst
Kevin PerezKevin Perez
Route Sales Representative at UniFirstRoute Sales Representative at UniFirst
Tiana CervantesTiana Cervantes
Ft Sales Athlete at Nike FactoryFt Sales Athlete at Nike Factory