Gregory Ashcraft
Jacksonville
Summary
Meticulous and results-driven restaurant manager with 10+ years in managing multiple restaurant locations, overseeing diverse teams, and providing excellent customer service while leading these locations to maximum profitability. Proven track record in managing high-volume establishments, optimizing efficiency, and driving revenue growth. Skilled in employee relations, inventory management, and budget oversight. Adept at fostering a positive work environment and implementing training programs to enhance staff performance and customer satisfaction.
Overview
12
12
years of professional experience
Work History
General Manager
Miller's Ale House
02.2015 - 12.2023
- Oversaw management of up to six assistant managers and 115 employees by executing comprehensive operational strategies and monitoring staff performance, ensuring efficient operations and high-performance standards
- Managed three different locations varying in yearly sales from $4 million to $8 million
- Oversaw employee relations encompassing staff recruitment, training and performance evaluations
- Directed and managed employee relations by actively participating in staff training, recruitment and implementing comprehensive training programs to ensure high standard of service and increased productivity
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share
- Involved in weekly inventory and vendor relations to ensure the timely and cost-effective purchasing of food and alcohol
- Directly involved in P&L accountability, managing sales analysis and proper forecasting
- Ensured the integrity of brand’s operations through excellence in customer and team member satisfaction
- Effectively lead and motivate employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction
- Effectively managed BOH Operations in two high-volume restaurants, including controlling food costs via recipe adherence with a detailed knowledge of inventory system
- Assisted in the development of three assistant managers to general managers and four hourly team members to assistant managers.
Assistant General Manager
Miller's Ale House
05.2012 - 02.2015
- Directed and orchestrated front of house/back of house restaurant operations through strategic planning, meticulous organization, and hands-on leadership, ensuring seamless and efficient processes in high volume establishments
- Focused on financial accountability while ensuring the promotion and growth of business
- Oversaw training of all new hourly team members to ensure proper training procedures were upheld
- Proactively addressed any operational issues throughout any given shift, i.e coaching moments
- Focused on proper cash handling from team members and/or fellow managers to ensure all proper processes were followed
- Promoted new business through participation in community events
- Involved in proper recipe adherence by FOH and BOH teams to provide consistency across the brand while ensuring most profitable food and alcohol cost
- Managed BOH Operations by following proper cooking and prep procedures along with scheduling protocols.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Education
Bachelor of Sciences -
Florida State University
Skills
- Shift Management
- Staff Training and Development
- Business Record Keeping
- Restaurant Strategic Planning
- Inventory Administration
- Tech Savvy
- Interpersonal Communication
- Microsoft Suite
- Hot Schedules
- E-Verify
- CrunchTime Inventory
- ICIMS
- ServSafe
Timeline
General Manager
Miller's Ale House
02.2015 - 12.2023
Assistant General Manager
Miller's Ale House
05.2012 - 02.2015
Bachelor of Sciences -
Florida State University