Gryphon Bjerk-Andres
Woodland Hills,CA
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
9
9
years of professional experience
Work History
General Manager
Petco Animal Supplies Stores Inc.
Encino, California
03.2022 - Current
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Recruited, interviewed and hired qualified staff for open positions.
General Manager
Petco Animal Supplies Stores Inc.
Thousand Oaks, California
02.2021 - 03.2022
- Same job description as listed previously
General Manager
Petco Animal Supplies Stores Inc.
Menlo Park, California
02.2019 - 03.2021
- Same job descriptions as listed previously
Assistant Manager
Petco Animal Supplies Stores Inc.
Sunnyvale, California
05.2018 - 02.2019
- Maintained up-to-date knowledge of company products and services.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Cashier
Petco Animal Supplies Stores Inc.
Morgan Hill, California
06.2016 - 05.2018
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Used suggestive selling techniques to promote add-on sales.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Skills
- Sales
- Schedule management
- Customer retention
- Risk management
- Leadership and team building
- Goal setting
- Sales team development
- Employee development
- Inventory control
Timeline
General Manager
Petco Animal Supplies Stores Inc.
03.2022 - Current
General Manager
Petco Animal Supplies Stores Inc.
02.2021 - 03.2022
General Manager
Petco Animal Supplies Stores Inc.
02.2019 - 03.2021
Assistant Manager
Petco Animal Supplies Stores Inc.
05.2018 - 02.2019
Cashier
Petco Animal Supplies Stores Inc.
06.2016 - 05.2018