Guadalupe Ramirez
Palmdale,CA
Summary
Quick-thinking recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Dependable and driven to ensure all administrative and financial accounts are well maintained for reports and deadlines.
Overview
7
7
years of professional experience
Work History
Account Manager
State Farm Todd Main Agency
10.2022 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Analyzed data related to administrative costs and sale trends to prepare team for quarter and yearly goals.
- Organized and updated databases, records and other information resources.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
Account Manager
State Farm Gladys Borja Agency
06.2019 - 06.2022
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
Team Lead
Panda Express
09.2016 - 06.2019
- Supervised and Trained new team members by relaying information on company procedures and safety requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Education
Certification - Aircraft Fabrication And Assembly
Antelope Valley College
Lancaster, CA07.2023
High School Diploma -
William J. Knight High School
Palmdale, CA05.2017
Skills
- Issue Resolution
- Punctual
- Dependable
- Collaborative
- Computer literacy ( Microsoft Files,Word, Excel)
- Financial Analysis
- Deal Negotiations
- Financial Approvals & Budgeting
- Verbal and Written Communication
- Verifying Data Accuracy
- Compiling Data
- Invoice Processing
- Report Writing
- Administrative Support
Timeline
Account Manager
State Farm Todd Main Agency
10.2022 - Current
Account Manager
State Farm Gladys Borja Agency
06.2019 - 06.2022
Team Lead
Panda Express
09.2016 - 06.2019
Certification - Aircraft Fabrication And Assembly
Antelope Valley College
High School Diploma -
William J. Knight High School
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