Guadalupe Rosas
Duarte,CA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated leader with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable team player successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
11
11
years of professional experience
Work History
Server
Denny's Restaurant
Duarte, CA
11.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Teacher
Saint Stephen Martyr School
Duarte, California
06.2021 - 06.2022
- Collaborated with faculty to develop after-school tutoring program for struggling students.
- Devised and implemented strategies to create and maintain cohesive school community within virtual classroom setting.
- Developed fundraisers and completed grant documentation to raise money for district.
- Designed dynamic lesson plans based on student interests to increase overall student GPA.
- Attended and facilitated IEP meetings for students and families.
- Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking.
- Developed and implemented lesson plans that addressed general students as well as those with individualized 504 plans as part of integrated classroom.
- Instructed students in core educational principles, concepts and in-depth subject matter.
- Fostered team collaboration between students through group projects.
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
- Completed daily reports, meal count sheets and attendance logs.
Teacher
Epiphany Catholic School
S. El Monte, California
10.2011 - 06.2021
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Graded and evaluated student assignments, papers and course work.
- Promoted physical, mental and social development using classroom games and activities.
- Planned and implemented integrated lessons to meet national standards.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Completed daily reports, meal count sheets and attendance logs.
Education
Bachelor of Arts - Spanish
California State University
California06.2000
Skills
- Specials Promotion and Upselling
- Menu Memorization and Presentation
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Team Player
- Warm and Friendly
- Dining Room Cleaning and Upkeep
- Order Accuracy and Delivery
- Bill Computation
- Identification Requirements
- Table Setting Arrangements
- Dining Area Maintenance
- Check Payment Processing
- Guest Satisfaction
Languages
Spanish
Full Professional
Timeline
Server
Denny's Restaurant
11.2021 - Current
Teacher
Saint Stephen Martyr School
06.2021 - 06.2022
Teacher
Epiphany Catholic School
10.2011 - 06.2021
Bachelor of Arts - Spanish
California State University
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