Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Guadalupe Rubalcava

Phoenix,AZ

Summary

Dynamic Shift Leader Manager with expertise in cash handling and team management at Pei Wei Asian Kitchen. Proven track record in enhancing staff performance through effective training and mentoring, fostering a collaborative environment that boosts customer satisfaction. Bilingual communicator adept at resolving conflicts and maintaining high standards of service quality. Due to my experience and strong connection to my roots and or culture, it has allowed me to persevere and continue to enhance my skills no matter how much experience I obtain.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Shift Leader Manager

Pei Wei Asian Kitchen
03.2010 - Current
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
  • Cooperated with coworkers to improve customer experience and manage storefront.

Food Trainer

Pf. Chang’s Asian Kitchen
10.1999 - 2001
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.

Education

Shadow Mountain High School
Paradise Valley, AZ
05.1991

Skills

  • Cash handling
  • Industry expertise
  • Workplace safety
  • Team management
  • Opening and closing operations
  • Bilingual

Accomplishments

Throughout my extensive years of work, my passion to deliver the best customer experience to each and every individual has only continued to increase. No matter what obstacles I have faced, I have always strived towards finding the best solution.

Certification

Food handlers card/certification

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Shift Leader Manager

Pei Wei Asian Kitchen
03.2010 - Current

Food Trainer

Pf. Chang’s Asian Kitchen
10.1999 - 2001

Shadow Mountain High School

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Guadalupe Rubalcava