Guadalupe Villagomez Zavala
SIOUXCITY,IA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
1
1
year of professional experience
Work History
Cashier
Walmart
South Sioux City, Nebraska
12.2023 - 01.2025
- Handled cash, credit, and debit payments accurately.
- Processed customer transactions using point-of-sale systems efficiently.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Collected payments and provided accurate change.
- Balanced cash register at the end of shifts diligently.
- Maintained clean and organized checkout area consistently.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Assisted customers with product inquiries and returns promptly.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Promoted store loyalty programs to customers effectively.
- Resolved customer complaints professionally in accordance with company policy.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Worked closely with front-end staff to assist customers.
- Managed inventory restocking in checkout lanes regularly.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Performed other duties as assigned by management.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
- Checked personal identifications during alcohol and tobacco sales.
Education
North High School
Sioux City, IASkills
- Point-of-sale operation
- Written and verbal communication
- Cash handling
- Credit card processing
- Refund handling
- ID verification
- Money handling
- Receipt handling
- Gift card handling
- Cleaning and sanitizing
- Customer service
- Customer assistance
- Complaint resolution
- Product knowledge
- Merchandise restocking
- Time management
- Team collaboration
- Employee training
- Staff training
- Effective communication
- Written and verbal communication
- Relationship building
- Dependability and reliability
- Problem solving
- Patience and empathy
- Cleaning and sanitizing
- Credit and cash transactions
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Cashier
Walmart
12.2023 - 01.2025
North High School