Open To Work
Gurdeep Singh
Horizon Logtics Llc
Lathrop,CA
Work Preference
Job Search Status:
Open to work
Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work
Location Preference
On-SiteRemoteHybrid
Location:
Lathrop, CA
Open to relocation:
Yes
Minimum Desired Compensation
$45000/yr
3
Languages
12
years of professional experience
Dynamic Dispatch Manager with a proven track record at Horizon Logistics LLC, excelling in workflow planning and customer service. Enhanced operational efficiency through strategic route planning and team leadership, achieving a significant increase in on-time deliveries. Skilled in training and development, fostering a high-performance culture while ensuring DOT compliance.
Work History
Dispatch Manager
3 Years 9 Months- Coordinated daily dispatch operations to ensure timely deliveries and efficient route planning.
- Implemented process improvements that enhanced operational efficiency and reduced delays.
- Supervised team members, providing guidance and support to optimize performance.
- Monitored real-time logistics data to track shipments and resolve issues proactively.
- Analyzed dispatch workflows to identify bottlenecks and recommend solutions for improvement.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
- Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
- Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
- Analyzed historical data to identify trends in workload volume, adjusting staffing levels accordingly during peak periods or downtimes.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Established disaster recovery plan, ensuring business continuity in emergency situations.
- Led transition to eco-friendly fleet, reducing environmental impact with environmentally friendly vehicles.
Owner/Operator Truck Driver
3 Years 9 Months- Operated and maintained heavy-duty trucks for efficient freight transportation across diverse routes.
- Ensured compliance with safety regulations and industry standards during all driving operations.
- Coordinated timely deliveries, optimizing routes to minimize delays and enhance customer satisfaction.
- Monitored vehicle performance and conducted routine maintenance to prevent breakdowns and ensure reliability.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Developed strong relationships with clients, enhancing communication for seamless logistics operations.
- Managed documentation for shipments, maintaining accurate records of deliveries and compliance checks.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Enhanced fleet performance metrics by consistently meeting deadlines for pick-ups/deliveries without compromising safety standards.
Uber Driver
5 Years- Provided safe, reliable transportation for passengers across diverse locations.
- Maintained vehicle cleanliness and operational readiness to ensure passenger comfort.
- Navigated efficiently using GPS tools to optimize route selection and reduce wait times.
- Delivered exceptional customer service by addressing passenger needs and concerns promptly.
Associate Manager
4 Years 5 Months- Led team in operational efficiency initiatives, improving workflow processes and reducing downtime.
- Developed training programs for new associates, enhancing onboarding experience and staff performance.
- Implemented inventory management strategies, optimizing stock levels and reducing waste.
- Coordinated department scheduling to ensure adequate staffing during peak hours, improving customer service.
- Analyzed sales data to identify trends, supporting strategic decision-making for product placement.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Mentored junior team members, contributing to their professional growth and skill development.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed senior-level personnel working in marketing and sales capacities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Bachelor of Commerce
Skills
Workflow planning
Route planning
Phone dispatch
DOT compliance
Field call management
Service level agreements
Sales support
Trailer exchange management
Strong leadership
Fleet dispatching
Customer service
Prioritizing calls
Critical thinking
Paperwork processing
Data entry
Microsoft office
Customer relationship management
Training and development
Closing tickets
Excellent communication
Languages
Hindi
Full Professional
Punjabi
Full Professional
English
Full Professional
Timeline
Dispatch Manager
Horizon Logtics Llc
12.2022 - CurrentRead More
Owner/Operator Truck Driver
Horizon Logtics Llc
12.2022 - CurrentRead More
Uber Driver
Uber
12.2018 - 12.2023Read More
Associate Manager
Meijer
07.2014 - 12.2018Read More
Delhi University
Bachelor of Commerce
Read More