Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Gustavo Paez

Orlando,FL

Summary

Dynamic professional with extensive experience in customer service and employee training at ABM Industries. Proven ability to resolve conflicts and enhance team coordination, ensuring exceptional client satisfaction. Skilled in inventory management and effective communication, consistently fostering a positive environment that encourages repeat business and operational excellence.

Overview

28
28
years of professional experience

Work History

Driver

ABM Industries
Orlando, FL
07.2022 - Current
  • Responsible to move cars to their correct areas safely.
  • Trained new employees in operations.
  • Helping customers locate their correct flights.
  • Making sure the customers have all their items, so they don't leave them in the vehicles.
  • Operated a variety of vehicles safely in diverse weather conditions.
  • Ensured vehicle cleanliness and performed regular maintenance checks.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.

Server

Chuy's Tex-Mex Restaurant
Orlando, FL
05.2017 - 03.2020
  • Provided excellent customer service to ensure satisfaction.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Checked food before serving it to customers.

Server/Bartender/Trainer

Macaroni Grill
Orlando, FL
01.1997 - 12.2016
  • Assisted in resolving customer complaints promptly and professionally.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Provided exceptional customer service by addressing customer complaints promptly and efficiently.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

BBA -

Texas A&M University
College Station, TX
07-1985

Skills

  • Customer service
  • Employee training
  • Time management
  • Team coordination
  • Inventory management
  • Effective communication
  • Conflict resolution
  • Problem solving
  • Teamwork

Affiliations

  • Exercise with current hit music
  • Spending time with family and friend

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Driver

ABM Industries
07.2022 - Current

Server

Chuy's Tex-Mex Restaurant
05.2017 - 03.2020

Server/Bartender/Trainer

Macaroni Grill
01.1997 - 12.2016

BBA -

Texas A&M University

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