Gustavo Pena
Bradenton
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional experiences for guests.
Overview
3
3
years of professional experience
Work History
Server
Takos cantina
Bradenton
03.2022 - Current
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
- Took orders from customers accurately and in a timely manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Provided excellent customer service to ensure satisfaction.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Colegio San Juan Bautista
Venezuela02-2020
Skills
- Employee training
- Problem solving
- Communication skills
- Conflict resolution
- Positive guest interactions
- Attention to detail
- Professional appearance
- Adaptability and flexibility
- Teamwork and collaboration
- Sales techniques
- Interpersonal skills
- Bilingual communication
Languages
Spanish
Full Professional
English
Professional
References
References available upon request.
Timeline
Server
Takos cantina
03.2022 - Current
High School Diploma -
Colegio San Juan Bautista