Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Gustavo Zamora

Miami,FL

Summary

Dedicated data entry professional with strong organizational, technical, and analytical skills. Recognized for maintaining superior data accuracy while using independent judgment.

Overview

3
3
years of professional experience

Work History

Data Entry Clerk

Global Payments
03.2024 - 04.2025
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Compiled reports based on gathered information.
  • Checked source documents against entered data to ensure accuracy.
  • Provided support to management staff in regards to data entry processes.
  • Maintained updated knowledge of industry trends related to data entry operations.
  • Utilized specialized software applications related to the job role.
  • Maintained confidentiality of sensitive information entered into the system.

Customer Success Specialist

Lafise Group
01.2023 - 02.2024
  • Utilized problem-solving techniques when resolving challenging customer issues.
  • Ensured customers were informed of any changes or updates related to their accounts or products.
  • Provided technical assistance via phone, email, or chat support systems when needed.
  • Provided customer support and troubleshooting to ensure successful product implementation.
  • Resolved customer inquiries in a timely manner while maintaining an exceptional level of service.
  • Maintained detailed records of customer interactions within CRM system.
  • Responded promptly to all incoming inquiries from clients regarding product information or support requests.

Administrative Assistant

Bac Credomatic
05.2022 - 01.2023
  • Scheduled appointments between clients and customers and internal staff members.
  • Compiled data from various sources into organized reports for review by management team.
  • Managed database systems containing customer contact information.
  • Processed invoices for payment using accounting software applications.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Developed and maintained filing systems for confidential documents and records.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.

Education

BBA - Business Administration

Florida International University
Miami, FL

Skills

  • Data entry
  • Data accuracy
  • Database management
  • Customer support
  • Problem resolution
  • Record keeping
  • Software application
  • Organizational skills

Languages

English
Native/ Bilingual
Spanish
Full Professional

References

References available upon request.

Timeline

Data Entry Clerk

Global Payments
03.2024 - 04.2025

Customer Success Specialist

Lafise Group
01.2023 - 02.2024

Administrative Assistant

Bac Credomatic
05.2022 - 01.2023

BBA - Business Administration

Florida International University

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