Summary
Overview
Work History
Education
Skills
Timeline
Generic

Guy Coleman

Stanford,CT

Summary

Customer service professional with extensive experience in fast-paced environments. Skilled in providing tailored recommendations and solutions to meet customer needs, ensuring a high level of satisfaction. Recognized for maintaining organization and cleanliness in service areas, contributing to overall operational efficiency.

Overview

16
16
years of professional experience

Work History

Deli clerk

Acme supermarket
Riverside , CT
04.2024 - 01.2026
  • Prepared and sliced meats and cheeses according to customer specifications, ensuring satisfaction with each order.
  • Guided customers in product selection, enhancing their shopping experience with expert recommendations.
  • Ensured cleanliness and organization of deli displays and equipment, contributing to a welcoming shopping environment.

Package Handler

Fed Ex Ground
White Plains, NY
11.2021 - 09.2023
  • Managed daily package deliveries by efficiently loading and unloading eighteen wheelers each shift.
  • Conducted inspections of packages to identify damages, ensuring quality control.
  • Maintained daily log of damaged packages to enhance communication across shifts.

Host

Compass Group (Westchester Medical Center)
Valhalla, NY
08.2019 - 10.2021
  • Delivered over 200 nutritious meals to the Children’s Unit daily.
  • Guided patients in selecting nutritious meals for breakfast, lunch, and dinner.
  • Prepared and organized meal trays to ensure efficient patient service.

Veterinary Assistant/Groomer/Cashier

PetSmart
Stamford, CT
09.2017 - 07.2019
  • Cared for pets in Doggie Daycare, ensuring their safety and well-being.
  • Assisted with grooming and maintenance, promoting proper hygiene for pets.
  • Managed multiline switchboard, coordinating grooming appointments to optimize scheduling.
  • Assisted customers with questions and concerns in addition locating products throughout the store.
  • Ensured products were properly stocked on shelves within the store.

Customer Service Representative

Pro Call Center
New Rochelle, NY
04.2010 - 08.2017
  • Delivered exceptional customer service to patients, providing real-time support and addressing inquiries effectively.
  • Addressed patient concerns and questions in a professional and empathetic manner.
  • Managed inbound calls for multiple medical offices across northern region, coordinating scheduling, canceling, and rescheduling of patient appointments.
  • Accurately entered medical data into database, ensuring timely updates for patient records.
  • Received outstanding quality assurance award by senior leadership.

Education

High School Diploma -

New Rochelle High School
New Rochelle, NY

Skills

  • Food safety
  • Food safety knowledge
  • Point of sale
  • Inventory management
  • Excel
  • Outlook
  • PowerPoint
  • Customer Support
  • Communication skills

Timeline

Deli clerk

Acme supermarket
04.2024 - 01.2026

Package Handler

Fed Ex Ground
11.2021 - 09.2023

Host

Compass Group (Westchester Medical Center)
08.2019 - 10.2021

Veterinary Assistant/Groomer/Cashier

PetSmart
09.2017 - 07.2019

Customer Service Representative

Pro Call Center
04.2010 - 08.2017

High School Diploma -

New Rochelle High School
Guy Coleman