GWEN CATALANO
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Coral Family Dentistry
02.2018 - 05.2021
- Answered incoming calls and directed messages to the correct party
- Greeted visitors and escorted them to their destinations
- Oversaw appointment scheduling and calendar maintenance for busy dental office
- Maintained an efficient office environment by skillfully routing incoming and outgoing mail
- Troubleshot problems with office equipment and software to help staff stay productive and on-task
- Updated office calendar with new meetings, events and appointments to avoid overbooking
- Organized conferences and special events, including setting up the catering and preparing all supporting materials
- Supported Dr
- Rutsis by handling day-to-day needs and special projects with good multitasking and research skills.
Office Manager
Dr. Robert Lowe, Merritt Island
05.2012 - 02.2018
- Responded promptly to conflicts and de-escalated concerns with strong attention to detail and expert problem-solving abilities
- Kept burden off Dr. Lowe by expertly handling clerical work, fielding customer inquiries, and resolving equipment issues without assistance
- Implemented office procedures by setting objectives to guide steady workflow
- Ensured that office processes were standardized, communications were regulated, filing systems were created, supply orders were handled, and administrative tasks were
- GC
Education
Dental Assisting Certificate - Dental Assisting
BCC
Cocoa, Florida06.1981
Skills
- Customer Service
- Strategic Planning
- Correspondence Writing
- Data Management
- Documentation
- Office Management
- Insurance Eligibility Verifications
Timeline
Administrative Assistant
Coral Family Dentistry
02.2018 - 05.2021
Office Manager
Dr. Robert Lowe, Merritt Island
05.2012 - 02.2018
Dental Assisting Certificate - Dental Assisting
BCC
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