GWENDALYN DAUGHTON
ROXBORO,N C
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
25
25
years of professional experience
Work History
Sales Associate
Food Loin
Roxboro, North Carolina
10.2022 - Current
- Provided exceptional customer service to enhance shopping experience.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled returns and exchanges while following company policy.
- Resolved customer complaints professionally by actively listening and providing solutions. in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
Sales Associate
Big Lots
Roxboro, North Carolina
08.2020 - 10.2022
- Greeted customers and provided exceptional customer service.
- Provided exceptional customer service to enhance shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection and inquiries.
- Maintained organized sales floor and ensured product availability.
- Handled returns and exchanges while following company policy.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Pet Nurse
Piedmont Communities Spay, Neuter and Wellness Clinic
Greensboro, N.C.
07.2017 - 01.2022
- Administered medication to facilitate effective recovery and improve patient outcomes.
- Monitored animals' recovery from surgery and notified veterinarians of any changes.
- Delivered emergency first aid to animals during critical situations.
- Administered anesthetics during surgery and monitored patient responses to ensure safety.
- Prepared surgical equipment and passed instruments and materials to veterinarians during surgical procedures.
- Restrained animals during veterinary procedures.
- Sterilized instruments and equipment for necessary procedures.
- Provided educational resources to inform the public about animal-related health risks. about diseases that can be spread from animals to humans.
- Adhered to high standards of safety, cleanliness and professionalism.
Pet Nurse
Spay & Neuter Clinic of Alamance County
Burlington, NC
06.2011 - 07.2017
- Administered emergency first aid to animals in urgent circumstances.
- Administered anesthetics during surgery, ensuring safe recovery through vigilant monitoring.
- Monitored recovery of post-surgery animals, promptly notifying veterinarians of any concerning changes.
- Provided medication to animals to support their recovery and overall health.
- Prepared surgical equipment and passed instruments and materials to veterinarians during surgical procedures.
- Restrained animals during veterinary procedures to ensure safety for both the animals and staff. during veterinary procedures.
- Sterilized instruments and equipment for necessary procedures.
- Educated public on zoonotic diseases, promoting awareness and prevention measures.
- Adhered to high standards of safety, cleanliness and professionalism.
Director of Petnursing/Vet Assistant
Banfield, The Pet Hospital
Durham, N.C.
11.2001 - 06.2011
- Administered anesthetics during surgery and monitored effects.
- Administered medication, immunizations to animals.
- Assisted veterinarians in examining animals.
- Monitored animals' recovery from surgery and notified veterinarians of any changes.
- Prepared surgical equipment and passed instruments and materials to veterinarians during surgical procedures.
- Administered first aid to animals in critical situations.
- Restrained animals during veterinary procedures.
- Performed routine laboratory and diagnostic tests.
- Consistently sterilized surgical instruments to prevent infection and maintain high standards. and equipment for necessary procedures.
- Coached owners on techniques to modify aggressive behavior, inappropriate urination, and separation anxiety, enhancing animal well-being and owner satisfaction.
- Operated radiographic diagnostic equipment.
Education
Associate in Applied Science - Veterinarian Technician Program
Penn Foster College
09-2026
High School Diploma -
Durham Technical Institute
06-1990
Skills
- Retail sales
- Customer service
- Retail product knowledge
- Product knowledge
- Point of sale operations
- Payment processing
- Cash management
- Loss prevention
- Product demonstration
- Policy adherence
- B2B sales
- Communication skills
Accomplishments
- Supervision
- Supervised team of 6-8 staff members.
- Implemented marketing strategies
- Documentation
- Wrote and edited documents to keep staff informed on policies and procedures.
- Protective Services
- Applied safety procedures and policies as outlined in Department Safety Manual.
Timeline
Sales Associate
Food Loin
10.2022 - Current
Sales Associate
Big Lots
08.2020 - 10.2022
Pet Nurse
Piedmont Communities Spay, Neuter and Wellness Clinic
07.2017 - 01.2022
Pet Nurse
Spay & Neuter Clinic of Alamance County
06.2011 - 07.2017
Director of Petnursing/Vet Assistant
Banfield, The Pet Hospital
11.2001 - 06.2011
Associate in Applied Science - Veterinarian Technician Program
Penn Foster College
High School Diploma -
Durham Technical Institute