Gwendolyn Thomas
Garland,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Logy
St Louis, Missouri
08.2017 - 08.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
JCPenney
Greenville , MS
01.2010 - 07.2017
- Developed strong relationships with customers by providing personalized assistance and support.
- Implemented innovative methods for streamlining the customer service process.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Provided top quality control and eliminated downtime to maximize revenue.
Education
High School Diploma -
Greenville High School
Greenville, MS05-1992
Skills
- Information Security
- Data Entry
- Appointment Scheduling
- Consultative Sales
- Call Management
- Inbound and Outbound Calling
- Data Collection
- Paperwork Processing
Timeline
Customer Service Representative
Logy
08.2017 - 08.2023
Customer Service Representative
JCPenney
01.2010 - 07.2017
High School Diploma -
Greenville High School
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