Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hailey Biendara

Saint Cloud,MN

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. I have a strong work ethic and effective communication skills. I am eager to contribute to a dynamic team and support organizational goals. I am a results-oriented individual with a passion for continuous learning and innovation. I am known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Receptionist

Career Solutions
Saint Cloud, MN
01.2023 - 07.2023
  • Assisted management with required special projects.
  • Delivered consistently outstanding customer service to both internal and external customers.
  • Delivered administrative support to team members by performing tasks such as letter typing, filing, scanning, and copying.
  • Provided exceptional customer service to visitors by greeting them and offering assistance.
  • Entered data accurately and promptly into multiple computer systems.

Senior Fraud Specialist

Capital One
Saint Cloud, MN
11.2018 - 05.2020
  • Responded promptly to customer inquiries regarding accounts and suspicions of illegal activity within the organization.
  • Generated comprehensive reports outlining specific actions taken during investigations into fraudulent activity.
  • Guided and advised on best practices for preventing future incidents of fraud.
  • Conducted investigations to identify suspicious patterns and potential risks related to fraudulent activity.
  • Developed partnerships with external organizations in the fight against financial crimes, including money laundering and identity theft.
  • Conducted comprehensive analysis of financial records to detect fraudulent discrepancies.
  • Monitored transactions across multiple systems to detect any signs of suspicious activity or potential security breaches.
  • Ensured compliance with anti-fraud laws, regulations, standards, and guidelines.
  • Conducted in-depth research and analysis of past fraud cases to identify patterns and make informed decisions
  • Analyzed and evaluated potential fraud risks to minimize financial losses.
  • Analyze multiple banking systems to gather statistical data on accounts
  • Detailed spreadsheet management
  • Professionally resolved issues, promptly responding to internal and external customers.
  • Optimized every customer and external vendor/bank interaction through exceptional communication skills
  • Spearheaded the establishment of departmental standards and processes, resulting in increased production and capacity to handle higher work volumes, ultimately leading to improved customer satisfaction.
  • Undertake other projects/duties as assigned by Management

Sales Associate

LENSCRAFTERS, Luxottica Group
Saint Cloud, MN
07.2018 - 11.2018
  • Demonstrated product features and benefits for customers' needs.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Conducted regular inventories to monitor and manage stock levels.
  • Provided product support and guidance to customers with their selection, sizing, and styling needs.
  • Developed promotional strategies to increase sales volume.
  • Ensured store environment was clean and well-maintained, focusing on floors, windows, and displays.
  • Managed and updated knowledge about promotions, exchange guidelines, payment policies, and security practices.
  • Communicated with insurance representatives to validate insurance coverage and assess benefit eligibility
  • Reviewed claimed adjustments with dealers, inspecting parts and approving or disapproving claims.

Shift Manager

Caribou Coffee
Saint Cloud, MN
12.2015 - 11.2018
  • Prepared detailed incident reports for any shifts that experienced incidents.
  • Conducted regular inspections to ensure adherence to cleanliness and organization standards.
  • Conducted training sessions for new staff members, equipping them with customer service skills, product knowledge, and cash handling expertise.
  • Processed weekly payroll information utilizing relevant software applications.
  • Analyzed sales reports to identify improvement areas or growth opportunities.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Facilitated daily shift meetings to discuss and strategize sales targets, safety protocols, promotional strategies, and other pertinent matters.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Resolved escalated customer service issues promptly.
  • Conducted comprehensive training sessions to educate new hires on the company's policies, procedures, and job functions.
  • Calculated daily revenue by tallying cash from registers and analyzing earnings.

Education

Associate of Science - Diagnostic Medical Sonography

Saint Cloud Technical College
Saint Cloud, MN
08-2024

Skills

  • Data Entry
  • Administrative Support
  • Schedule Management
  • Organization skills
  • Verbal and written communication
  • Meticulous and organized

Certification

  • CPR

Timeline

Receptionist

Career Solutions
01.2023 - 07.2023

Senior Fraud Specialist

Capital One
11.2018 - 05.2020

Sales Associate

LENSCRAFTERS, Luxottica Group
07.2018 - 11.2018

Shift Manager

Caribou Coffee
12.2015 - 11.2018

Associate of Science - Diagnostic Medical Sonography

Saint Cloud Technical College

Similar Profiles

CREATE PROFILE
Hailey Biendara