Hailey Buresh
Patuxent River,MD
Summary
Proven problem-solver and adept in multitasking, I significantly enhanced guest satisfaction and operational efficiency at Comfort Inn & Suites. Skilled in front desk operations and customer service, my expertise in generating accurate night audit reports and fostering teamwork led to a notable improvement in guest experience and financial accuracy. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
1
1
year of professional experience
Work History
Night Auditor
Comfort Inn & Suites
07.2024 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Sales Associate
Dollar General
05.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
05.2023
- Robotics Member
- BETA Member
- Art Club Member
- GSA Member
- ESports Member
- [3.6] GPA
Skills
- Front Desk Operations
- Multitasking and Organization
- Problem-Solving
- Strong Work Ethic
- Generating Reports
- Night Audit Reports
- Punctual and Dependable
- End-of-Day Processes
- Resolving issues
- Teamwork and Collaboration
- Customer Service
- Staff Training
- Credit and cash payments
- Oral and written communications
Timeline
Night Auditor - Comfort Inn & Suites
07.2024 - Current
Sales Associate - Dollar General
05.2023 - 11.2023
Clearwater Highschool - High School Diploma,
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