Hailey Craft
Newport Beach,CA
Summary
Personable individual skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
9
9
years of professional experience
Work History
Server
Tupelo Junction
Newport Beach
09.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions and recommended specials to increase profits.
- Stayed informed about daily specials, new menu items, promotions.
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
- Served food and beverages to patrons and confirmed complete orders.
Server
Newport Beach Whaler
Newport Beach
07.2023 - 04.2024
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees on restaurant procedures and plating techniques.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
Shift Leader
602 Coffee
Costa Mesa, California
08.2021 - 09.2022
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Monitored inventory levels and ordered supplies as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed cash register and processed transactions with accuracy and integrity.
Gymnastics Coach
Gymmax Gymnastics
Costa Mesa, California
06.2016 - 02.2022
- Conducted exercising drills to improve flexibility, stamina and strength of each player.
- Monitored safety of training, individual exercises, and equipment usage to avoid sports injuries and damage to facility.
- Implemented drills designed to improve strength, flexibility, balance and coordination among athletes.
- Trained athletes in proper use of equipment for safety and maximum results.
- Fostered a culture of respect, discipline, and sportsmanship among athletes and coaching staff.
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
- Collaborated with other coaches to develop effective strategies for upcoming competitions.
Sales Associate
Brandy Melville
Newport Beach
09.2018 - 11.2019
- Assessed customer needs to provide assistance and information on product features.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Answered store and merchandise questions and led customers to wanted items.
- Collected payments and provided accurate change.
- Organized stockroom shelves according to size, color or style.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
High School Diploma -
Newport Harbor High School
Newport Beach06-2019
Skills
- Scheduling
- Strategic planning
- Multitasking and prioritization
- Organization skills
- Positive and professional
- Time management
- Customer Service
Timeline
Server
Tupelo Junction
09.2024 - Current
Server
Newport Beach Whaler
07.2023 - 04.2024
Shift Leader
602 Coffee
08.2021 - 09.2022
Sales Associate
Brandy Melville
09.2018 - 11.2019
Gymnastics Coach
Gymmax Gymnastics
06.2016 - 02.2022
High School Diploma -
Newport Harbor High School