Hailey Delvecchio
Fort Lauderdale,FL
Summary
Motivated with a friendly personality, upbeat, fast learner, able to anticipate customer needs to ensure there is an enjoyable dining experience. Worked in hospitality for seven to nine years. Have worked events as well as a banquet and cocktail server (Worked an FX tv event and weddings)
Overview
2
2
years of professional experience
Work History
Server
Bonefish Grill
Plantation, FL
08.2023 - 01.2024
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Checked guests' identification before serving alcoholic beverages.
Restaurant Hostess
Sparrow
Los Angeles, CA
03.2023 - 06.2023
- Answered phone calls to take orders, give information and document reservations.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Front Desk Receptionist
Best Western Hotel
Clewiston, FL
02.2022 - 05.2022
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed appointments, communicated with clients, and updated client records.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Collected room deposits, fees, and payments.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Server
Amantes Italian Restaurant
Deerfield Beach, FL
08.2021 - 01.2022
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Education
High School Diploma -
South Broward High School
Hollywood, FL05.2018
Skills
- Menu Recommendations
- Daily specials memorization
- Specials Promotion and Upselling
- Ordering Procedures
- Cool Under Pressure
- High Energy and Stamina
- Professional Appearance
- Table Monitoring and Turnover
- Allergy awareness
- Warm and Friendly
Timeline
Server
Bonefish Grill
08.2023 - 01.2024
Restaurant Hostess
Sparrow
03.2023 - 06.2023
Front Desk Receptionist
Best Western Hotel
02.2022 - 05.2022
Server
Amantes Italian Restaurant
08.2021 - 01.2022
High School Diploma -
South Broward High School