Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Delvecchio

Fort Lauderdale,FL

Summary

Motivated with a friendly personality, upbeat, fast learner, able to anticipate customer needs to ensure there is an enjoyable dining experience. Worked in hospitality for seven to nine years. Have worked events as well as a banquet and cocktail server (Worked an FX tv event and weddings)

Overview

2
2
years of professional experience

Work History

Server

Bonefish Grill
08.2023 - 01.2024
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Checked guests' identification before serving alcoholic beverages.

Restaurant Hostess

Sparrow
03.2023 - 06.2023
  • Answered phone calls to take orders, give information and document reservations.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Front Desk Receptionist

Best Western Hotel
02.2022 - 05.2022
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Collected room deposits, fees, and payments.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Server

Amantes Italian Restaurant
08.2021 - 01.2022
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.

Education

High School Diploma -

South Broward High School
Hollywood, FL
05.2018

Skills

  • Menu Recommendations
  • Daily specials memorization
  • Specials Promotion and Upselling
  • Ordering Procedures
  • Cool Under Pressure
  • High Energy and Stamina
  • Professional Appearance
  • Table Monitoring and Turnover
  • Allergy awareness
  • Warm and Friendly

Timeline

Server

Bonefish Grill
08.2023 - 01.2024

Restaurant Hostess

Sparrow
03.2023 - 06.2023

Front Desk Receptionist

Best Western Hotel
02.2022 - 05.2022

Server

Amantes Italian Restaurant
08.2021 - 01.2022

High School Diploma -

South Broward High School

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Hailey Delvecchio