Hailey Eckmann
North Pole,AK
Summary
Disciplined worker with success working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about processes and managing carrying restrictions.
Service-oriented individual with several years of experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of physical stamina and consistent adherence to established processes and procedures.
Overview
5
5
years of professional experience
Work History
Service Advisor
MTR Transmission & Auto
05.2026 - Current
- Prepared detailed repair estimates and explained recommended transmission and auto services clearly.
- Coordinated communication between customers and technicians to track repair progress and approvals.
- Scheduled service appointments and managed workflow to support efficient shop operations.
- Greeted customers and documented vehicle concerns for accurate repair order creation.
Barista
Mocha Moose Express
08.2021 - Current
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Managed morning rush of customers daily, delivering efficient and calm customer service.
- Processed transactions accurately and efficiently during busy shifts to enhance customer experience.
- Resolved customer complaints promptly, ensuring satisfaction and fostering loyalty.
- Resolved customer complaints promptly to ensure satisfaction and maintain loyalty.
- Coordinated customer flow during busy morning rush hours, maintaining efficient service.
- Maintained a calm attitude during busy periods during high-pressure situations during high-volume periods and special events.
Contract Mail Carrier
On The Run
03.2024 - 07.2026
- Executed daily route planning to enhance delivery efficiency, achieving timely mail distribution and improved customer satisfaction.
- Executed daily route planning to enhance delivery efficiency, ensuring timely mail distribution and increased customer satisfaction.
- Collaborated with team members to optimize sorting processes, resulting in improved operational productivity.
- Demonstrated strong interpersonal skills while interacting with customers, fostering positive relationships and enhancing community trust.
- Provided friendly customer service at all times while delivering mail.
- Assisted customers by providing information regarding services and resolving their inquiries. with inquiries regarding services and packages.
- Resolved issues related to misdelivered or lost mail swiftly, minimizing customer inconvenience.
- Operated postal vehicles following safety and traffic regulations.
- Adhered to company policies while handling sensitive customer information.
Barista
North Star Coffee
08.2023 - 11.2023
- Created complex, hand-crafted beverages based on customer preferences.
- Crafted complex, hand-crafted beverages, enhancing customer experience based on preferences.
- Streamlined beverage preparation processes, significantly reducing wait times and boosting customer satisfaction.
- Maintained clean, organized workspace, facilitating efficient access to resources for coworkers.
- Described menu items to customers and suggested appealing products.
- Described menu items and suggested appealing products, increasing customer engagement and satisfaction.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Education
General Studies -
BEST homeschool
North Pole, AK05.2023
Skills
- Service scheduling
- Vehicle assessment
- Customer service
- Computer skills
- Multitasking and prioritization
- Attention to detail
- Strong work ethic
- Listening skills
Timeline
Service Advisor
MTR Transmission & Auto
05.2026 - Current
Contract Mail Carrier
On The Run
03.2024 - 07.2026
Barista
North Star Coffee
08.2023 - 11.2023
Barista
Mocha Moose Express
08.2021 - Current
General Studies -
BEST homeschool