Hailey Granger
Brothers Bezold and Associates
Joplin
4
years of professional experience
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Work History
Medical Receptionist
5 Months- Managed patient appointment scheduling and maintained accurate records using electronic health record systems.
- Facilitated communication between patients and medical staff to ensure seamless workflow.
- Processed insurance claims and verified patient eligibility for services efficiently.
- Coordinated patient intake procedures, ensuring compliance with healthcare regulations and protocols.
- Checked patient insurance, demographic, and health history to keep information current.
Medical Office Assistant and PA Specialist
1 Year 9 Months- Billing insurances, checking eligibility and benefits, receptionist, and getting prior authorizations.
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted in maintaining accurate electronic health records for improved data integrity.
- Coordinated communication between patients and medical staff, ensuring timely information flow.
- Processed insurance claims, verifying coverage details to minimize billing discrepancies.
- Educated patients on procedural requirements and health services available at the facility.
- Streamlined office procedures, resulting in reduced wait times for patient appointments.
- Trained new staff on office protocols and software systems to ensure operational consistency.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
Cashier/ Customer Service
8 Months- Utilizing my customer service skills, I check customers out at the register. If an item is unavailable in the store, I order it for them online. Between customers I straighten merchandise or put away items that are in the incorrect location.
Crew Member
10 Months- Taking orders, making drinks, and expediting the orders to the customers. Being able to count change back to the customer and ending the night with the correct amount of money is something I am proud of. Keeping items stocked, and cleaning at the end of the shift were also part of my position.
Education
RN - Nursing
High School
Certified Medical Assistant - Medical
Skills
Customer Service
Phone Etiquette
Organization
Communication
Leadership
Stocking
Cleaning
Cashiering
Restaurant
Food Safety
Timeline
Medical Receptionist
Brothers Bezold and Associates
06.2025 - 11.2025Read More
Medical Office Assistant and PA Specialist
Midwest Regional AAAO
06.2023 - 03.2025Read More
Cashier/ Customer Service
JC Penny
10.2022 - 06.2023Read More
Crew Member
Sonic Drive-In
10.2021 - 08.2022Read More
Seneca High School
High School
Read More
Crowder College
RN from Nursing
Read More
Wichita Technical Institute
Certified Medical Assistant from Medical
Read More
COMMUNICATION
Through my customer service experience, I have developed strong communication skills. I’m a good listener which aids in my ability to understand a situation and respond appropriately.
LEADERSHIP
I’ve always considered myself a strong leader. I’ve pulled a group together, so that we could work towards one goal. I’ve been a part of many clubs including STUCO in school.