Hailey Landi
Red Lion,PA
Summary
Results-driven professional with strong organizational skills in restaurant operations. Skilled in customer service management, team coordination, and compliance enforcement to enhance service quality and operational performance.
Overview
6
6
years of professional experience
Work History
Server/Manager
Round The Clock Diner
York, PA
07.2023 - 05.2026
- Oversaw daily operations, ensuring seamless service and adherence to quality standards.
- Trained and mentored new staff on menu items and customer service protocols.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Managed accurate order processing and timely delivery of food and beverages.
- Maintained cleanliness and organization of dining area per health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Crew Member
McDonald's
Red Lion, PA
10.2020 - 07.2023
- Delivered exceptional customer service in fast-paced environments, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and cleanliness.
- Implemented promotional strategies during peak hours, boosting sales and enhancing guest engagement.
- Maintained compliance with health regulations and company policies, ensuring a safe environment for staff and customers.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
Red Lion Area High School
Red Lion, PASkills
- Team Training
- Crew coordination
- Policy implementation
- Restaurant operations
- Load balancing
- Incident management
- Guest service
- Customer service management
- Organization
- Strong leadership
- Problem-solving
Timeline
Server/Manager
Round The Clock Diner
07.2023 - 05.2026
Crew Member
McDonald's
10.2020 - 07.2023
High School Diploma -
Red Lion Area High School