Hailey Shurtleff
Sandy,UT
Summary
Dedicated and focused individual who excels in prioritizing, completing multiple tasks simultaneously, and following through to achieve projected goals. Known as a person that is well organized, can pay close attention to detail. Committed to quality service utilizing leadership and organizational skills. Self-disciplined and self- motivated along with a great attitude allow me to serve customers properly.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Title Clerk
Prestige Financial Services
09.2021 - Current
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
Test Proctor
Canyons Virtual High School
01.2019 - 09.2021
- Enhanced test-taking experience by providing clear instructions and maintaining a quiet, organized testing environment.
- Ensured test integrity by vigilantly monitoring students during exams and addressing any issues or concerns promptly.
- Improved test security by regularly updating and implementing strict proctoring protocols and procedures.
- Maintained accurate records for all exams administered, facilitating efficient test score processing and reporting.
- Collaborated with other Test Proctors to create a consistent testing experience across all exam sessions.
Personal Assistant
Simpson & Co.
01.2019 - 04.2019
- Improved time management of the executive through effective prioritization and organization of tasks.
- Increased efficiency in administrative processes by implementing new organizational systems and tools.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
Office Assistant
Financial Services & Consulting
06.2017 - 01.2019
- Streamlined communication between departments for better collaboration and increased productivity.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Customer Service Representative
Smart Rhino Labs, Uber
06.2016 - 05.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
H.S. Diploma with Honors -
Valley High School
South Jordan, UT01.2016
Skills
- Data Entry
- Customer Service
- Accuracy and Precision
- Deadline Management
- Problem Resolution
- Certified Notary Public
- Hard Working
- Highly Ethical
- Title processing
- Notary Public
- Document Review
- File Management
Certification
Notary Public
Timeline
Title Clerk
Prestige Financial Services
09.2021 - Current
Test Proctor
Canyons Virtual High School
01.2019 - 09.2021
Personal Assistant
Simpson & Co.
01.2019 - 04.2019
Office Assistant
Financial Services & Consulting
06.2017 - 01.2019
Customer Service Representative
Smart Rhino Labs, Uber
06.2016 - 05.2017
H.S. Diploma with Honors -
Valley High School
Notary Public
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