- Horseback Riding
- Hiking
- Animals
- Traveling
- Camping
Hailey Swapp
Alamogordo
Summary
Dynamic Patient Care Coordinator with extensive experience. Adept at optimizing patient satisfaction through exceptional customer service and efficient scheduling. Proven expertise in HIPAA compliance and medical record management, complemented by strong communication skills and a commitment to enhancing patient care experiences.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Advanced Hearing Care
07.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Delivered excellent patient experiences and direct care.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Patient Care Coordinator
Gallien Therapy
02.2022 - 07.2023
- Optimized rehabilitation progress for post-operative patients by providing support during physical therapy sessions.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Directed patients in workouts or movements that best suits their needs.
MRI Assistant
Gerald Champion Regional Medical Center
09.2022 - 02.2023
- Enhanced patient comfort by providing clear instructions and answering questions regarding MRI procedures.
- Streamlined appointment scheduling by effectively communicating with patients, their families, and referring physicians.
- Transporting patients from ICU, Med-Surg, E.R., Behavioral Med., etc. to our department for imaging.
- Assisting in greeting the patients from the lobby, to exiting with them.
- Supported the lead technician in the setup of coils, contrast injection devices, and other essential equipment for successful MRI examinations.
- Ensured prompt delivery of diagnostic reports to referring physicians, facilitating timely treatment plans for patients.
Greeter/ Cashier
Desert Suds Car Wash
09.2021 - 09.2022
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Determined specific carwashes for customers.
- Trained new staff the proper ways to greet and maintain customers vehicles.
Education
Associate of Science - Veterinary Science
NMSU-A
Alamogordo, NM05-2027
High School Diploma -
Alamogordo High School
Alamogordo, NM05-2022
Skills
- Patient care
- Medical record management
- Customer service
- HIPAA compliance
- Patient relations
- Insurance verification
- Patient care coordination
- Patient confidentiality
- Scheduling
- Medical terminology
- Office administration
- New hire training
Interests
Timeline
Patient Care Coordinator
Advanced Hearing Care
07.2023 - Current
MRI Assistant
Gerald Champion Regional Medical Center
09.2022 - 02.2023
Patient Care Coordinator
Gallien Therapy
02.2022 - 07.2023
Greeter/ Cashier
Desert Suds Car Wash
09.2021 - 09.2022
Associate of Science - Veterinary Science
NMSU-A
High School Diploma -
Alamogordo High School
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