Hailey Vogell
Pentagoet Inn and Wine Bar
Castine,USA
1
Language
5
years of professional experience
Dedicated hospitality professional with a strong background in delivering outstanding customer service in fast-paced environments. Expertise in multitasking, addressing customer inquiries, and ensuring an organized workspace. Committed to teamwork and adaptability, consistently aligning with evolving operational needs.
Work History
Server
3 Years 2 Months- Worked seasonally in various roles, Summers
- Managed multiple tables efficiently during high-volume service periods.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Developed and maintained strong relationships with regular patrons, enhancing the dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bartending / Mixologist
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Waitress
3 Months- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed multiple tables simultaneously, prioritizing tasks to maintain efficient service flow.
- Collaborated with kitchen staff to streamline order delivery and enhance meal presentation.
- Trained new team members on menu offerings, service standards, and point-of-sale systems.
Barista
1 Year 3 Months- Seasonal
- Prepared and served high-quality beverages following standardized recipes and customer preferences.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in training new team members on beverage preparation techniques and customer service best practices.
- Managed cash register operations, processing transactions accurately and efficiently during peak hours.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
Barista
6 Months- Seasonal
- Prepared and served high-quality beverages following standardized recipes and customer preferences.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in training new team members on beverage preparation techniques and customer service best practices.
- Managed cash register operations, processing transactions accurately and efficiently during peak hours.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service
Food Runner
3 Months- Processed customer requests efficiently
- Provided assistance to customers
- Delivered food orders promptly to ensure guest satisfaction.
- Coordinated with kitchen staff to streamline order preparation and service efficiency.
- Assisted in training new food runners on operational procedures and safety standards.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
Food Runner
3 Months- Facilitated timely processing of requests in a fast-paced environment.
- Provided assistance to customers by addressing their inquiries and concerns.
- Delivered food orders promptly to ensure guest satisfaction.
- Coordinated with kitchen staff to streamline order preparation and service efficiency.
- Assisted in training new food runners on operational procedures and safety standards.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
Education
High School Diploma
Diploma
Graduated on the Honor Roll
Anticipated Bachelors - Psychology
Skills
Hospitality service expertise
Customer de-escalation
Beverage preparation
Positive attitude
Service prioritization
Multitasking
Team collaboration
Team player
Reliability
Strong work ethic
Excellent communication
Fast-paced service
High energy and stamina
LANGUAGES
English
Timeline
Waitress
Stowaways Town Tavern
09.2025 - 12.2025Read More
Barista
Dunkin
11.2024 - 05.2025Read More
Barista
Dunkin
05.2024 - 08.2025Read More
Server
Pentagoet Inn and Wine Bar
06.2023 - CurrentRead More
Food Runner
Dennetts Warf
06.2022 - 09.2022Read More
Food Runner
Otters Waterfront eatery
06.2021 - 09.2021Read More
Mount Desert Island High School
Diploma
Read More
George Stevens Academy
High School Diploma
Read More
University of Maine Orono
Anticipated Bachelors from Psychology
Read More