Hailey D. Hill
Bartlesville,OK
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Hilton Garden Inn Hotel
07.2020 - 09.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Generated accounting and financial reports, charts and forecasts.
- Oversaw multifaceted accounting operations encompassing payroll, AP/AR and tax submittals.
- Entered purchase orders, invoices and payments into company accounting system.
Assistant General Manager
Hilton Garden Inn Hotel
05.2017 - 07.2020
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Collaborated with General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Assisted in recruitment, hiring, and on-boarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
Events & Development
Price Tower Arts Center
04.2014 - 03.2017
- Enhanced brand visibility by executing strategic event marketing initiatives.
- Developed compelling event concepts, resulting in increased attendee engagement and satisfaction.
- Supported creation of high-impact promotional materials for successful event marketing campaigns.
- Collaborated with cross-functional teams to ensure seamless event execution and optimal results.
- Established strong relationships with vendors and partners, ensuring timely delivery of services and materials for events.
- Coordinated logistics for multiple events simultaneously, maintaining attention to detail and timeliness.
- Contributed creative ideas during brainstorming sessions to develop innovative event themes that resonated with target audiences.
- Utilized specialized software to capture and process data.
Education
Bachelor of Science - Business Administration - Finance Emphasis
Oklahoma Wesleyan University
Bartlesville, OK05.2019
Skills
- P&L Management
- Customer Relationship Management
- Training and Development
- Budget Development
- Operations Oversight
- Advertising and marketing
- Problem Resolution
- Brand Standards Compliance
- Payroll and Benefits Administration
- Account Reconciliation Processes
Certification
- CPR - American Red Cross
- Management Development Hilton Certification
- Certified Hotel General Manager - CHGM
- Microsoft Excel Certification
Affiliations
- Sherri Wilt - Bartlesville Regional Chamber President - Client - Swilt@bartlesville.com
- Quentin Barnhart - Phillips 66 Global Refining IT Manager - Professional Mentor - Quentin.e.barnhart@p66.com
- Lisa Cary - Bartlesville Regional United Way President & CEO - Client - (918) 336-1044
- Tiffany Smith - Hospitality Sector - Predecessor - (918) 520-0320
Timeline
General Manager
Hilton Garden Inn Hotel
07.2020 - 09.2023
Assistant General Manager
Hilton Garden Inn Hotel
05.2017 - 07.2020
Events & Development
Price Tower Arts Center
04.2014 - 03.2017
Bachelor of Science - Business Administration - Finance Emphasis
Oklahoma Wesleyan University