Haley Abreu
Hilmar,CA
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.
Overview
7
7
years of professional experience
Work History
Receptionist
Ceres Veterinary Clinic
Ceres, California
04.2024 - Current
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Updated and recorded customer or client information to maintain accounts.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Investigated and analyzed client complaints to identify and resolve issues.
- Transcribed tapes and notes from meetings into prescribed formats.
- Processed payments and updated accounts to reflect balance changes.
- Answered and directed incoming calls using multi-line telephone system.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Scheduled appointments for clients, customers, and other visitors.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Greeted visitors and provided them with assistance.
- Responded to inquiries from internal staff members regarding office operations.
- Coordinated pick-up and delivery of express mail services.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Performed data entry tasks into various computer systems accurately and promptly.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Receptionist
Beckwith Veterinary Hospital
Modesto, California
06.2022 - 03.2024
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Updated and recorded customer or client information to maintain accounts.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Investigated and analyzed client complaints to identify and resolve issues.
- Transcribed tapes and notes from meetings into prescribed formats.
- Assisted with onboarding of new employees by providing orientation information and support.
- Processed payments and updated accounts to reflect balance changes.
- Answered and directed incoming calls using multi-line telephone system.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Scheduled appointments for clients, customers, and other visitors.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Verified visitors' identification cards before allowing access to the building.
- Greeted visitors and provided them with assistance.
- Responded to inquiries from internal staff members regarding office operations.
- Coordinated pick-up and delivery of express mail services.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Filled and check the medications for all pets
- Provided administrative support to various departments, assisting with document preparation and data entry.
Kennel Attendant
Top Notch Kennels
Modesto , California
04.2018 - 06.2022
- I was in charge of feeding and giving the dogs their medications.
- I was responsible for taking the pets out to group play and monitoring behavior.
- I was responsible for what dogs were allowed to be with others.
- I was in charge or setting up the dogs areas and getting them ready for their stay.
- Provided tender loving care to all animals in the facility.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided daily exercise for pets in accordance with their owners' instructions.
Education
EMT License - EMT
First Lady Permanente
Turlock07-2020
Associate of Science -
Modesto Junior College
Modesto, CA06-2016
High School Diploma -
Hilmar High School
Hilmar, CA06-2014
Skills
- Scheduling
- Bookkeeping
- Mail distribution
- Calendar management
- Office administration
- Front desk operations
- Expense reporting
- Multi-line telephone skills
- Business correspondence
- Customer/Client relations
- Multi-line telephone operation
- Office supply inventory control
- Calm demeanor
- Documentation and reporting
- Appointment scheduling
- Meeting preparation
- Project coordination
- Document control
- Verbal and written communication
- Telephone skills
- Record preparation
- Clerical support
- Typing speed
- Project management
- Relay hearing-impaired calls
- Information protection
- File management
- Security awareness
- Professional demeanor
- Spreadsheet tracking
- Document management
- Multitasking and prioritization
- Administrative support
- Customer and client relations
- Business operations
- Data inputting
- Technical support
- Data entry
- Tech-Savvy
Timeline
Receptionist
Ceres Veterinary Clinic
04.2024 - Current
Receptionist
Beckwith Veterinary Hospital
06.2022 - 03.2024
Kennel Attendant
Top Notch Kennels
04.2018 - 06.2022
EMT License - EMT
First Lady Permanente
Associate of Science -
Modesto Junior College
High School Diploma -
Hilmar High School