Haley Cornell
Spring,TX
Summary
Organized and dependable Key Manager at Texas Roadhouse Restaurant with a proven track record in operations management and customer service excellence. Successful at managing multiple priorities along with a willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Key Manager
Texas Roadhouse Restaurant
07.2023 - Current
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Evaluated business processes regularly to identify areas for improvement, implementing changes as needed to maintain efficiency and effectiveness.
- Championed continuous improvement within the organization by fostering a culture of learning and innovation among team members.
- Empowered employees with professional growth opportunities, contributing to highly skilled and motivated workforce.
- Achieved significant improvements in employee retention rates through effective leadership and development programs.
- Educated staff on strategies for handling difficult customers and challenging situations.
Cake Decorator/Cashier
Great American Cookie/Marble Slab
09.2021 - Current
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Maintained clean and organized work area, ensuring compliance with health and safety standards.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Klein Cain High School
Spring, TX05-2022
Skills
- Store organization
- Operations management
- Teamwork and collaboration
- Problem-solving
- Customer service management
- Multitasking Abilities
- Effective communication
- Decision-making
- Health and safety procedures
- Delegation and supervision
- Policy enforcement
Certification
TBAC
Food Handlers LicLicense
Timeline
Key Manager
Texas Roadhouse Restaurant
07.2023 - Current
Cake Decorator/Cashier
Great American Cookie/Marble Slab
09.2021 - Current
High School Diploma -
Klein Cain High School
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