Haley DeFade
Scottsdale
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Front Desk
Ferrari
Scottsdale
09.2025 - Current
- Functioned as primary contact for all clientele, ensuring excellent service and support.
- Managed multi-line phone systems and coordinated appointment scheduling for sales and service departments.
- Coordinated daily office operations, including calendar management and internal communication across dealership.
- Planned and executed brand-sponsored events from concept to completion, handling vendors and guest lists.
- Supported executive leaders with administrative reporting and facilitated daily operations.
- Managed budget, tracked expenses, and reported financials to accounting department.
- Processed payments, invoices, and administrative paperwork with high attention to detail.
Medical Concierge
Dr.Benjamin Talei- Beverly Hills Center for Laser & Plastic Surgery
Beverly Hills
01.2023 - 01.2025
- Greeted patients and managed patient intake, gathering medical history and completing necessary forms to streamline appointment processes.
- Handled phone calls, emails, and follow-ups regarding appointments, consultations, and patient inquiries to enhance communication and support.
- Coordinated with surgeons and medical staff to prepare for patient consultations and surgeries, completing all necessary paperwork in advance to ensure smooth operations.
- Maintained patient records, ensuring all documentation is accurate, confidential, and compliant with HIPAA regulations.
- Assisted in developing and implementing patient engagement strategies to increase patient retention and satisfaction.
- Ensured all medical and office supplies are ordered and stocked for patient care and clinic operations.
- Develop a comprehensive understanding of all medical procedures and treatments offered at our practice, enabling me to effectively communicate and describe them to current or potential patients, ensuring that they are fully informed and comfortable with their options.
Education
Bachelor of Science - BioChemistry Major
West Virginia University
Morgantown, WV12-2018
Skills
- Customer service and relationship management
- Effective communication
- Attention to detail
- Time management and project planning
- Creativity and multitasking
- Decision making and problem solving
- Adaptability and positivity
- Work ethic
- Team leadership and supervision
- Office management
Timeline
Front Desk
Ferrari
09.2025 - Current
Medical Concierge
Dr.Benjamin Talei- Beverly Hills Center for Laser & Plastic Surgery
01.2023 - 01.2025
Bachelor of Science - BioChemistry Major
West Virginia University