Haley Figueroa
San Antonio,TX
Summary
Skilled Medical Support Assistant with experience in high-volume healthcare settings. Strengths include strong administrative abilities, patient scheduling, and maintaining medical records with utmost confidentiality and precision. Noteworthy impact made by streamlining office operations, enhancing patient care delivery, and fostering relationships with various healthcare professionals.
Overview
7
7
years of professional experience
Work History
Medical Support Assistant
Zimmerman
San Antonio, Texas
02.2023 - Current
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Provided customer service support for incoming calls and emails.
- Recorded messages, suggesting rewording for clarity or conciseness.
- Documented processes for handling different types of customer inquiries.
- Resolved customer issues using problem-solving skills.
Drug Tester
Fastest Labs
San Antonio, Texas
08.2021 - 08.2022
- Trained personnel on proper techniques for collecting samples for drug tests as well as documenting results accurately.
- Performed drug tests on employees and job applicants to ensure compliance with company policies and government regulations.
- Inspected equipment regularly to ensure proper functioning prior to use.
- Operated, calibrated or maintained equipment used in quantitative or qualitative analysis.
- Set up, cleaned and maintained laboratory equipment.
- Reviewed medical records to determine appropriate testing methods and protocols.
- Conducted urine, saliva, and hair follicle drug testing in accordance with laboratory procedures.
- Analyzed data collected during drug testing process to identify trends or patterns that could indicate potential issues within the organization.
Front Desk Receptionist
Canopy Employment Screenings
San Antonio, Texas
12.2017 - 07.2021
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Handled incoming and outgoing mail and packages.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Explained policies and procedures to visitors.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted customers warmly and made them feel welcome.
- Managed company calendar and scheduled events.
Education
High School Diploma -
McCollum Highschool
San Antonio, Texas06-2014
Skills
- Detail-oriented
- Patient care coordination
- Patient scheduling
- Appointment scheduling
- Patient communication
- HIPAA compliance
- Insurance verification
- Medical terminology proficiency
Timeline
Medical Support Assistant
Zimmerman
02.2023 - Current
Drug Tester
Fastest Labs
08.2021 - 08.2022
Front Desk Receptionist
Canopy Employment Screenings
12.2017 - 07.2021
High School Diploma -
McCollum Highschool