Summary
Overview
Work History
Education
Skills
Timeline
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Haley Folwick

Kalispell

Summary

Dynamic leader with proven customer service and leadership qualities honed at SUBWAY®Restaurants. Excelled in multitasking and team collaboration, significantly enhancing team performance and customer satisfaction. Skilled in food preparation and health code compliance, adept at driving operational excellence. Achieved notable success in mentoring employees and streamlining operations, embodying commitment and efficiency.

Overview

6
6
years of professional experience

Work History

Crew Member

Taco Bell
09.2024 - 12.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Shift Manager

Dairy Queen Grill & Chill
06.2019 - 10.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Manager

SUBWAY®Restaurants
10.2022 - 10.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

Social Work - Social Sciences

The University of Montana
Missoula, MT

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Cash handling
  • Cleaning
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Flexible schedule
  • Safe food handling
  • Basic math
  • Verbal and written communication
  • Leadership qualities
  • Drive-thru operations
  • Food preparation
  • Store opening and closing
  • Crew leadership
  • Valid Driver's license
  • Inventory restocking
  • Order management
  • Menu memorization

Timeline

Crew Member

Taco Bell
09.2024 - 12.2024

Manager

SUBWAY®Restaurants
10.2022 - 10.2023

Shift Manager

Dairy Queen Grill & Chill
06.2019 - 10.2024

Social Work - Social Sciences

The University of Montana

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Haley Folwick