HALEY JAQUEZ
The Colony
Summary
Detail-oriented and highly organized administrative professional with experience supporting daily office operations, client relations, scheduling, billing coordination, and high-volume customer service. Proven ability to manage multiple priorities, communicate effectively across teams, and maintain a polished, professional environment. Proficient in Microsoft Office Suite, CRM systems, and modern office technology.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Manager
Lucid Private Offices
Dallas
05.2025 - Current
- Manage daily administrative and operational functions for a high-traffic coworking office, ensuring a professional, organized, and client-focused environment.
- Serve as primary point of contact for members and visitors, providing front desk support, handling inquiries, and resolving service issues efficiently.
- Coordinate client onboarding including office assignments, access setup, mailbox services, documentation, and contract processing.
- Support billing coordination by assisting with invoice questions, payment follow-ups, and account communication with internal billing teams.
- Communicate with vendors, building management, and maintenance teams to ensure office readiness, supply needs, and facility requests are addressed promptly.
- Track occupancy, renewals, terminations, and inventory while maintaining accurate records and reporting.
- Assist with office tours and support sales initiatives by maintaining workspace presentation and organization to company standards.
- Plan and coordinate member events and engagement initiatives to enhance client satisfaction and retention.
Health Unit Coordinator / Nurse Extern (PRN), Burn Trauma ICU
Medical City Plano
Plano
08.2022 - 06.2025
- Served as Health Unit Coordinator supporting front desk operations, answering phones, managing patient documentation, and coordinating communication between nursing staff and hospital departments.
- Assisted with admissions/discharges, order processing, and maintaining accurate unit records in a fast-paced ICU environment.
- Transitioned into PRN Nurse Extern role assisting licensed nurses with delegated clinical tasks including vital signs, blood draws, IV insertion/removal, catheterization, and patient hygiene.
- Monitored patient conditions and documented observations to support workflow efficiency and quality patient care.
- Maintained professionalism, confidentiality, and attention to detail while supporting high-acuity patient care operations.
Unit Secretary / Milk Technician
Covenant Children's Hospital
Lubbock
12.2019 - 01.2021
- Managed front desk operations including patient registration, admissions, discharges, and appointment scheduling.
- Coordinated communication between families, nursing staff, and clinical departments to support patient flow and timely care.
- Assisted with organizing unit records, processing requests, and supporting daily workflow in a fast-paced hospital environment.
Sales Associate / Print Services
The UPS Store
12.2017 - 12.2019
- Provided customer service support for printing, shipping, and business service requests.
- Processed customer transactions, managed custom print orders, and ensured accuracy and timeliness.
- Supported store operations and assisted with training new employees.
Education
Bachelor of Science - Public Health
University of Texas At Arlington
Arlington, TX12.2027
Coursework Completed -
Galen College of Nursing
Dallas, TX12.2024
Skills
- Office administration and support
- Client relations and front desk operations
- Scheduling and calendar coordination
- Billing and contract management
- Data entry and record management
- Event planning and office coordination
- Conflict resolution and problem solving
- CRM systems and Microsoft Office Suite
- Professional communication and customer service
- Microsoft Word, Excel, Outlook, PowerPoint
- Google Workspace applications
- Multi-line phone systems
- Modern office equipment
Certification
Basic Life Support (BLS)
Timeline
Community Manager
Lucid Private Offices
05.2025 - Current
Health Unit Coordinator / Nurse Extern (PRN), Burn Trauma ICU
Medical City Plano
08.2022 - 06.2025
Unit Secretary / Milk Technician
Covenant Children's Hospital
12.2019 - 01.2021
Sales Associate / Print Services
The UPS Store
12.2017 - 12.2019
Bachelor of Science - Public Health
University of Texas At Arlington
Coursework Completed -
Galen College of Nursing