Summary
Overview
Work History
Education
Skills
Timeline
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Haley Kelley

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Server

Landry's
08.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Salesforce Developer

Temple University, Fox School Of Business & Management
08.2023 - 10.2023
  • Supported existing integrated platforms and new integrations using third-party integration tools to enhance business processes and operations.
  • Controlled adaptability of all APIs and integration.
  • Monitored and maintained backup and recovery plans, best practices and versioning processes.
  • Evaluated data use and mapped to integration requirements to support business objectives.
  • Corrected, modified and upgraded software to improve performance.
  • Built databases and table structures for web applications.

Server

Applebee's Grill + Bar
08.2021 - 08.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Dietary Aide

Trinity Health
12.2020 - 12.2021
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Followed all food safety regulations while preparing meals for patients.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Developed and implemented nutrition care plans.

Cashier

Redners Warehouse
08.2020 - 11.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

BBA - Business Management

Temple University
Philadelphia, PA
05.2026

High School Diploma -

Neshaminy High School
Langhorne, PA
06.2022

Skills

  • Menu Memorization
  • Order Accuracy
  • Guest Relations Management
  • Cash Handling
  • Digital Systems
  • Excel work
  • Operations management

Timeline

Salesforce Developer

Temple University, Fox School Of Business & Management
08.2023 - 10.2023

Server

Landry's
08.2022 - Current

Server

Applebee's Grill + Bar
08.2021 - 08.2022

Dietary Aide

Trinity Health
12.2020 - 12.2021

Cashier

Redners Warehouse
08.2020 - 11.2021

BBA - Business Management

Temple University

High School Diploma -

Neshaminy High School

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Haley Kelley