Halley Prestage
Lahaina,HI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I enjoy working with guests over the phone, via e-mail, or in-person. I am extremely conscientious and diligent. I strive to make the guest feel important and valued.
Overview
5
5
years of professional experience
Work History
Concierge
Maui Concierge Services
Lahaina , HI
07.2019 - Current
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Greeted guests and answered their inquiries regarding hotel services, amenities, and local attractions.
- Arranged special accommodations for guests to enhance visitor experiences.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Made reservations for spa treatments, restaurants and golf tee times.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Education
2 Year Business Degree With A Major in Marketing - Marketing
Southern Alberta Institute of Technology
Calgary06-1995
Forbes Customer Service Training
Skills
- Guest Relations
- Interpersonal Communications
- Customer Service
- Conscientious
- Ability to connect with guest
- Desire to offer exceptional service
Accomplishments
- I have received multiple commendations from guests who were pleased with the services and support that I provided to them.
Timeline
Concierge
Maui Concierge Services
07.2019 - Current
2 Year Business Degree With A Major in Marketing - Marketing
Southern Alberta Institute of Technology
Forbes Customer Service Training
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