Martha Schmitz
Minneapolis,MN
Summary
Dynamic professional with experience in hospitality and management, seeking to transition into the mental health field. Skilled in relationship building, conflict resolution, and contributing to efficient team operations to foster a collaborative environment. Seeking to leverage strengths.
Overview
3
3
years of professional experience
Work History
Server
Red Cow
Wayzata, MN
01.2026 - Current
- Collaborated with team members to enhance guest experiences.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
Server
Northern Taphouse
Woodbury, Minnesota
09.2024 - 12.2025
- Supported team members during busy shifts, fostering a cooperative atmosphere.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new employees on restaurant procedures and plating techniques.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
General Manager
Caribou Coffee
Cottage Grove, Minnesota
02.2024 - 09.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Conducted team meetings to communicate goals and motivate employees.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
Key Account Manager
Southern Glazer's Wine and Spirits
Minneapolis, Minnesota
03.2023 - 03.2024
- Established strong relationships with clients through regular communication and follow-up activities.
- Managed account portfolios, keeping detailed records of account activities, transactions, and progress.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Analyzed market trends, customer feedback, and pricing strategies to recommend changes in product offerings or services.
- Participated in industry events and conferences to stay informed on market trends and build network with potential key accounts.
Education
High School Diploma -
Penn Foster
Scranton, PA12-2025
Skills
- Hospitality service expertise
- Guest relations management
- Exceptional customer service
- Team collaboration
- Employee training
- Task prioritization
- Multitasking and organization
- Quality control
- Effective communication
- Conflict resolution
- Relationship management
- Team member support
- Composure under pressure
- Performance improvement
- Regulatory compliance
- Relationship building
Timeline
Server
Red Cow
01.2026 - Current
Server
Northern Taphouse
09.2024 - 12.2025
General Manager
Caribou Coffee
02.2024 - 09.2024
Key Account Manager
Southern Glazer's Wine and Spirits
03.2023 - 03.2024
High School Diploma -
Penn Foster