Summary
Proactive professional with over 12 years of experience in customer service and specialized direct care, supporting diverse populations, including individuals with mental health and substance abuse challenges. Equipped with a solid academic foundation—Associate’s degree in Business Management and currently completing a Bachelor’s in Business Administration (expected graduation: December 2024). Skilled in optimizing team performance, streamlining processes, and fostering positive client relationships to drive organizational success. Prepared to leverage a blend of practical experience and academic expertise to excel in my new role.