Summary
Overview
Work History
Education
Skills
Awards
Timeline
Hamlet Salcedo

Hamlet Salcedo

Business Administration Graduate
Danbury,CT

Summary

Proactive professional with over 12 years of experience in customer service and specialized direct care, supporting diverse populations, including individuals with mental health and substance abuse challenges. Equipped with a solid academic foundation—Associate’s degree in Business Management and currently completing a Bachelor’s in Business Administration (expected graduation: December 2024). Skilled in optimizing team performance, streamlining processes, and fostering positive client relationships to drive organizational success. Prepared to leverage a blend of practical experience and academic expertise to excel in my new role.

Overview

13
13
years of professional experience

Work History

Direct Support Professional

Turnbridge
11.2023 - Current
  • Maintained a clean, safe, and well-organized patient environment.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.

Behavioral Health Technician - ABA

Connec-to-talk LLC
11.2023 - 03.2024
  • Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
  • Conducted client rounds to check on residents.
  • Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
  • Supported client using principles of applied behavior analysis.

Direct Support Staff

Center for Transitional Living LLC
09.2023 - 12.2023
  • Executing Behavior Support Plans: Applied ABA methods to aid children in developing essential social, communicative, and behavioral skills
  • Conducted individualized sessions according to tailored treatment plans crafted by a BCBA
  • Systematically tracked and documented the child's behavioral progress, compiling detailed data to support the BCBA in the continuous evaluation and refinement of intervention strategies
  • Provided transportation assistance as needed, enabling clients to access appointments, resources, or recreational activities safely.

Direct Care Support

CP Unlimited
05.2023 - 11.2023
  • Document and log client data related to their treatment plan electronically
  • Engage participation in recreation, social, and skill-building activities as appropriate
  • Enabling the greatest level of independence possible and the best quality of life as one is able to experience as the client thrives following the treatment plan
  • Engage with the clients of the assigned class and encourage recreational and constructive activities throughout the day
  • Advocate and practice safety guidelines that promote client safety and well-being during their stance at the Dayhab.

Product Manager – QuickBooks

Big Brain Label LLC
09.2022 - 11.2023
  • Company Overview: Remote/Internship
  • Managed all aspects of bookkeeping, including accounts payable and receivable, reconciliations, and general ledger activities
  • Prepared financial reports such as profit and loss statements, balance sheets, and cash flow statements, while assisting in budgeting and forecasting to ensure accurate financial tracking
  • Collaborated with project teams to advise clients on optimal strategies, resolved client complaints, and implemented process improvements to enhance quality and prevent future issues
  • Maintained clear communication with management and key departments to ensure successful project outcomes
  • Developed project roadmaps and go-to-market strategies, focusing on product positioning and launch plans
  • Identified new opportunities for project growth and ensured maximum impact through effective product messaging and strategic planning
  • Remote/Internship

Direct Care Specialist

Center for Human Development
04.2022 - 04.2023
  • Managed, organized, and distributed the staff calendar on time, ensuring all the staff was updated
  • Followed the supervision process biweekly with assigned staff to ensure policies, client and house updates, and role duties stay up to date and ensure staff compliance
  • Documented client information for clinical purposes and created effective systems for all stakeholders’ follow-ups electronically and physically, keeping all parties updated
  • Performed all Direct care staff duties while playing APM role communicating with all stakeholders, including clinicians, team members, prescribers, medical providers, and more, to ensure the clients were up to date and complying with their treatment plan

Retail Associate – Cook

Morrison Healthcare at Danbury Hospital
10.2016 - 04.2022
  • Cash handling, register and lead cook all centralized in effective and efficient customer service
  • Ordered delivery from different suppliers to keep up the inventory in good shape

Retail Associate – Cook

Corporate Center Cafe, The Matrix
01.2012 - 10.2016
  • Served Customers face to face using client engagement skills with passion, exceptional work ethic and dedication, producing good outcomes and client retention
  • Ordered delivery from different suppliers to keep the inventory in good shape
  • Assisted Executive Chef organizing in catering and other events efficiently and effectively

Education

BS - Organizational Management

Charter Oak State College
Expecting to Graduate in December 2024

Associate in Science - Business Management

Naugatuck Valley Community College
Graduated May, 2023

Patient Care Technician - undefined

Training Direct

Skills

Problem-solving skills

Awards

Phi Theta Kappa Recognition, NVCC

Timeline

Direct Support Professional - Turnbridge
11.2023 - Current
Behavioral Health Technician - ABA - Connec-to-talk LLC
11.2023 - 03.2024
Direct Support Staff - Center for Transitional Living LLC
09.2023 - 12.2023
Direct Care Support - CP Unlimited
05.2023 - 11.2023
Product Manager – QuickBooks - Big Brain Label LLC
09.2022 - 11.2023
Direct Care Specialist - Center for Human Development
04.2022 - 04.2023
Retail Associate – Cook - Morrison Healthcare at Danbury Hospital
10.2016 - 04.2022
Retail Associate – Cook - Corporate Center Cafe, The Matrix
01.2012 - 10.2016
Naugatuck Valley Community College - Associate in Science, Business Management
Training Direct - Patient Care Technician,
Charter Oak State College - BS, Organizational Management
Hamlet SalcedoBusiness Administration Graduate