Han Ma
3221 Sullivan Ave Rosemead ,CA
Summary
Dynamic and customer-focused, I excelled as a Crew Member at McDonald's, enhancing customer satisfaction through exceptional service and teamwork. Skilled in multitasking and maintaining high cleanliness standards, I consistently met company safety and quality guidelines, demonstrating a blend of strong communication abilities and attention to detail.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
7503 Garvey Ave Rosemead Ca 91770
07.2023 - 01.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Associate Degree - Communications
Pasadena City College
Pasadena, CAHigh School Diploma -
Sản Gabriel High School
801 S Ramona St, San Gabriel, Ca 9177605.2023
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Cleaning and sanitizing
- Taking orders
- Customer engagement
- Self-discipline
- Flexible schedule
- Interactive communication skills
- Safe food handling
- Basic math
- Verbal and written communication
- Initiative and Self-motivation
- Safety awareness
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Crew Member
McDonald's
07.2023 - 01.2025
Associate Degree - Communications
Pasadena City College
High School Diploma -
Sản Gabriel High School