Hanna George
Indian Land ,SC
Summary
Dynamic Community Manager with a proven track record at Madison Communities, excelling in community engagement and tenant relations. Skilled in financial budgeting and digital marketing, I successfully enhanced resident satisfaction and retention through innovative strategies and effective communication, fostering a vibrant community atmosphere while streamlining operations for improved efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Manager
Madison Communities
06.2023 - Current
- Developed community engagement strategies to enhance resident satisfaction and retention.
- Coordinated events and activities to foster relationships among residents and promote a sense of belonging.
- Managed social media platforms to communicate updates, news, and events to the community effectively.
- Collaborated with maintenance teams to address resident concerns, ensuring timely resolutions and building trust.
- Analyzed resident feedback to identify areas for improvement in community services and amenities.
- Implemented initiatives aimed at enhancing community resources, contributing to overall operational efficiency.
- Trained new staff on community engagement practices and resident interaction protocols, fostering team cohesion.
- Led outreach programs targeting local organizations to strengthen partnerships and expand community involvement.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept properties in compliance with local, state, and federal regulations.
Assistant Manager
American Landmark Apartments
02.2021 - 06.2023
- Led daily operations to ensure optimal property management efficiency.
- Mentored and trained junior staff in customer service best practices.
- Developed and implemented standard operating procedures for leasing processes.
- Analyzed resident feedback to enhance community engagement initiatives.
- Managed vendor relationships, negotiating contracts to optimize service delivery.
- Oversaw financial reporting, maintaining budget accuracy and compliance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generate renewals, letters, and notices.
Leasing Manager
American Landmark Apartments
08.2020 - 02.2021
- Led leasing team to exceed occupancy goals through targeted marketing strategies and effective tenant relations.
- Developed training programs for new leasing agents, enhancing onboarding efficiency and knowledge retention.
- Implemented streamlined lease administration processes, reducing turnaround time for tenant approvals and documentation.
- Conducted market analysis to optimize rental pricing and improve competitive positioning within the local market.
Leasing Consultant
American Landmark Apartments
04.2019 - 08.2020
- Facilitated lease agreements, ensuring compliance with company policies and local regulations.
- Conducted property tours, showcasing amenities and features to prospective tenants effectively.
- Assisted in marketing initiatives, enhancing visibility through online listings and social media platforms.
- Managed tenant inquiries, providing prompt resolutions to enhance customer satisfaction and retention.
- Led community events to promote resident engagement and strengthen tenant relationships within the property.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Education
USC Beaufort
Beaufort, SCSkills
- Tenant and eviction
- Resident relations
- Employee performance management
- Financial budgeting and reporting
- Vendor management
- Leasing and sales
- CRM software
- Knowledgeable in Yardi and OneSite
- Customer service
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Digital marketing
- Budget preparation
Certification
SC Property Manager License
Accomplishments
- Maintained 93% or above occupancy in a competitive lease up market.
- Reduced delinquency to 1% or less per month with proactive collection and communication.
- Maintained 65% or above renewal retention per month.
- Stabilized lease up community in less than a year.
Timeline
Community Manager
Madison Communities
06.2023 - Current
Assistant Manager
American Landmark Apartments
02.2021 - 06.2023
Leasing Manager
American Landmark Apartments
08.2020 - 02.2021
Leasing Consultant
American Landmark Apartments
04.2019 - 08.2020
USC Beaufort