Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
References
Timeline
Generic

Hanna Hood

San Marcos,TX

Summary

Friendly professional with a strong understanding of hospitality and food and beverage industries. Extensive knowledge of working with other individuals in a fast paced, timely manner. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Waitress

Potosi Live
Abilene, TX
06.2024 - 08.2024
  • Greeted customers and provided menus.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Bussed tables as needed during peak hours.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Assisted other wait staff members in times of heavy customer traffic.

Restaurant Hostess

Beehive
Abilene, TX
06.2024 - 08.2024
  • Greeted customers and escorted them to their tables.
  • Provided menus and answered questions about menu items and specials.
  • Managed reservations, waitlists, and special requests for large parties.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Accepted payments from guests for dine-in and take-out foods.

Barista

Mad Coffee & More
Abilene, TX
06.2021 - 03.2022
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Ground beans for espresso shots according to individual customer specifications.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.

Education

Texas State University
San Marcos, TX
05-2027

High School Diploma -

Wylie High School
Abilene, TX
05-2023

Skills

  • Guest Relations Management
  • Safe Food Handling
  • Menu Recommendations
  • Order Accuracy
  • Customer Service
  • Price memorization
  • Upselling techniques
  • Table Bussing
  • Beverage Preparation

Certification

  • Food Handler Certificate (FHC) - American National Standards Institute (ANSI).

Affiliations

  • Does community service at Sage Spring Senior Living
  • Helps organize philanthropy events to raise money for Ronald McDonald House Charities

Accomplishments

  • Officer in Alpha Delta Pi Sorority at Texas State University

References

References available upon request.

Timeline

Waitress

Potosi Live
06.2024 - 08.2024

Restaurant Hostess

Beehive
06.2024 - 08.2024

Barista

Mad Coffee & More
06.2021 - 03.2022

Texas State University

High School Diploma -

Wylie High School

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Hanna Hood