Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hanna Hopkins

Jamaica,VT

Summary

Dependable Server; providing friendly, fast service in both restaurant-style and banquet settings. Skilled at multitasking and anticipating needs for positive guest experiences and smooth operations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

The Grafton Inn
06.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

House Cleaner

Michelle Goulet
12.2020 - Current
  • Created spotless surfaces by wiping, dusting, sweeping, vacuuming and mopping.
  • Restocked guest items such as linens, toiletries, firewood, etc. for pleasant stay experiences.
  • Ensured security of multiple properties upon arriving and departing.
  • Successfully completed multiple house cleans within check-out and check-in timeframes.

Front Desk Receptionist

The Crafts Inn
08.2017 - 04.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed reservations of both timeshare and nightly guests.
  • Resolved customer issues quickly and notified manager when problems arose.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Surveilled and ensured security of properties from opening to closing.

Education

Some College (No Degree) - Kinesiology

College of Saint Mary
Omaha, NE

Some College (No Degree) - Undecided

Community College of Vermont
Brattleboro, VT

High School Diploma -

Leland & Gray Union High School
Townshend, VT
05.2009

Skills

  • Daily Specials Memorization
  • Beverage Preparation
  • Safe Food Handling
  • Table Setting
  • Guest Engagement
  • Wine Service
  • Item Promotion
  • Guest Seating
  • Point of Sale Operation
  • Room Teardown

Certification

  • Vermont 1st Class Server Training Program [June, 2022]

Timeline

Server

The Grafton Inn
06.2022 - Current

House Cleaner

Michelle Goulet
12.2020 - Current

Front Desk Receptionist

The Crafts Inn
08.2017 - 04.2020

Some College (No Degree) - Kinesiology

College of Saint Mary

Some College (No Degree) - Undecided

Community College of Vermont

High School Diploma -

Leland & Gray Union High School

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Hanna Hopkins