Hannad Mohamed
Saint Paul,MN
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Dispatcher
Twin Cities Mobility
11.2022 - Current
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Social Worker
New American Development Center
01.2020 - 09.2022
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Enhanced community outreach efforts for better service accessibility and increased program enrollment.
Education
Associate of Arts - Liberal Arts And Sciences
Inverhills Community College
Inver Grove Heights, MN05.2021
High School Diploma -
High School
Saint Paul, MN06.2019
Skills
- Customer Relations
- Work Order Management
- Life Skills Development
- Case Documentation
- Service Planning
Languages
Somali
Native or Bilingual
Arabic
Full Professional
Timeline
Dispatcher
Twin Cities Mobility
11.2022 - Current
Social Worker
New American Development Center
01.2020 - 09.2022
Associate of Arts - Liberal Arts And Sciences
Inverhills Community College
High School Diploma -
High School
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