Hannah Bueno
Miami,FL
Summary
Passionate hospitality server with 6+ years of experience in high-volume restaurants, wine service, and private events. Expert in driving sales, delivering polished hospitality, and creating memorable guest experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Cooper’s Hawk Winery & Restaurants
Downers Grove, IL
03.2022 - 09.2024
- Maintained high volume sections averaging $1.8K in nightly with up to 500 covers.
- Ranked in the top 10% for wine club membership sales by promoting exclusive perks and wine tasting events.
- Delivered full-service hospitality for private events (20–80 guests), coordinating with the events team.
- Recommended wine pairings based on flavor profiles, meal selections, and personal preferences.
Server
Weber Grill Restaurants
Lombard, IL
12.2020 - 03.2022
- Maintained an average of $80+ check per cover through efficient suggestive selling of shareables, chef recommendations, and seasonal cocktail specials.
- Handled VIP and large-party sections consisting of 8-20 guests, earning top guest feedback and driving repeat bookings.
- Trained and onboarded 12+ new servers covering menu knowledge, timing standards, and upselling strategies.
Server
Ellwood Steak and Fish House
DeKalb, IL
10.2017 - 05.2019
- Memorized a rotating menu of steak cuts, seasonal specials, and wine pairings, including the knowledge of marbling, aging processes and temperature precision.
- Operated POS system Micros for order accuracy, modifications, and checkout processes.
- Managed 5-6 tables in a section while providing white-glove service.
Education
Bachelor of Science - Marketing
Northern Illinois University
Dekalb, IL05-2020
Skills
- Guest Service
- Time Management
- Conflict Resolution
- Attention to Detail
- Point of Sale Systems
- Wine Knowledge & Pairings
- Memorization
- Teamwork
Certification
- Florida Food Service Certification
- TIPS On-Premise Alcohol Server Training Certification
Timeline
Server
Cooper’s Hawk Winery & Restaurants
03.2022 - 09.2024
Server
Weber Grill Restaurants
12.2020 - 03.2022
Server
Ellwood Steak and Fish House
10.2017 - 05.2019
Bachelor of Science - Marketing
Northern Illinois University
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