Hannah Caballero
League City,TX
Summary
With a proven track record, I excel in medical office procedures and patient relations, enhancing office efficiency and patient satisfaction. Skilled in medical billing and coding, and known for taking initiative, I significantly contribute to streamlined operations and improved patient care. My expertise and interpersonal skills drive success in fast-paced healthcare environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
Your Family Healthcare
Santa Fe, TX
08.2023 - 02.2024
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed patient referrals to other medical specialists.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Printed prescription requests and queries in compliance with practice protocol.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Supported office staff and operational requirements with administrative tasks.
- Assisted with medical coding and billing tasks.
- Managed office bookkeeping with insurance billing and patient payments.
- Processed medical insurance claims and payments.
- Received and routed laboratory results to correct clinical staff members.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms..
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Prepared and processed patient referrals and transfer requests.
Dental Assistant
Mint Dentistry
Pasadena, TX
12.2022 - 07.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
Dental Assistant
Silvercreek Dental
Pearland, TX
05.2020 - 02.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Scheduled and confirmed patient appointments.
Education
Dental Assisting
University of Texas San Antonio
San Antonio, TX05.2021
Skills
- Healthcare Industry Knowledge
- Medical Office Procedures
- Initiative-taking
- Medical receptionist experience
- CPR Certified
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Nitrous oxide certified
- Prescription Refills
- Front Desk Operations
- Microsoft Office, Athena and Open Dental
- Insurance Verification
- Medical Terminology
- Medical Charting
- Patient Relations
- Medical Records Management
- Insurance Claims
- Medical billing and coding
- Computer Proficiency
- Supply Ordering
Certification
Monitoring the administration of nitrous oxide for dental hygienist, and dental assistance
Timeline
Medical Assistant/Receptionist
Your Family Healthcare
08.2023 - 02.2024
Dental Assistant
Mint Dentistry
12.2022 - 07.2023
Dental Assistant
Silvercreek Dental
05.2020 - 02.2022
Dental Assisting
University of Texas San Antonio