Hannah Drown
Claremont
Summary
Dynamic and customer-focused professional with experience at Dunkin' Donuts, excelling in customer service and teamwork. Proven ability to enhance customer experiences through effective upselling and swift complaint resolution. Skilled in operating point-of-sale systems and maintaining a clean, organized workspace, ensuring optimal productivity and safety.
Overview
2
2
years of professional experience
Work History
Crew Member
Dunkin' Donuts
Claremont, NH
06.2024 - 10.2026
- Assisted customers with menu selections, enhancing overall experience.
- Operated espresso machine and coffee grinders efficiently to meet demand.
- Implemented upselling techniques to promote specialty drinks effectively.
- Resolved customer complaints swiftly, maintaining positive service reputation.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
Cleaner
Sullivan County Humane Society
Claremont, NH
07.2025 - 11.2025
- Collaborated with team members to create efficient cleaning schedules for high-traffic areas.
- Monitored cleanliness levels to identify areas for improvement and implement effective solutions.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Provided assistance to other staff members with cleaning of difficult areas.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
- Implemented recycling program, significantly reducing waste and promoting environmental responsibility.
- Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
- Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
Education
No Degree -
Stevens High School
Claremont, NHSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cleaning
- Taking orders
- Point-of-sale system
- Collaboration and teamwork
Timeline
Cleaner
Sullivan County Humane Society
07.2025 - 11.2025
Crew Member
Dunkin' Donuts
06.2024 - 10.2026
No Degree -
Stevens High School