Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Hannah Eseke

Hannah Eseke

Phoenix,AZ

Summary

Motivated Server with an engaging personality and a flexible approach. Known for being upbeat, friendly, and always anticipating customer needs to ensure enjoyable dining experiences. Skilled in creating a welcoming atmosphere and providing exceptional service to enhance customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Olive Garden
03.2023 - Current
  • Work with POS system to place orders, manage bills, and handle cash transactions correctly.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Create warm relationships with regular and new customers.
  • Upsold high-profit items to enhance sales numbers.
  • Served food and beverages promptly with focused attention to customer needs.

Server

Denny's
11.2021 - 10.2022
    • Food Safety Handler certified
    • Overlooked food quality and presentation
    • Prioritized customer's experience and expectations were exceeded and left with a smile.
    • Assisted in training new hires, providing guidance on restaurant standards and best practices as a Shift Leader.
    • Developed strong rapport with regular customers through genuine hospitality leading to repeat business.

Fulfillment Associate

Amazon
04.2019 - 10.2021
  • Processed over 1,000 items to be picked and shipped
  • As a Learning Ambassador, mentored new team members on how to exceed daily shipping quotas and keep them accountable for time management for the rate of demand
  • Involved in the Safety Team and encouraged teammates to be accountable for safety regulations to keep everyone secure.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.

Ceramics Instructor

Burst Of Butterflies Pottery studio
06.2017 - 10.2018
  • Led a variety of classes for the potters wheel, glass melting, and canvas painting for multiple age groups
  • As an instructor, led full classrooms up to 22 plus students
  • Hosted celebrations such as birthdays, baby showers, proposals, and kids day to wine nights
  • Built lasting relationships with regular customers and their families that kept them coming back for more.
  • Promoted a safe working environment by educating students on proper equipment usage and studio maintenance procedures.
  • Boosted student confidence in their artistic abilities through constructive feedback and personalized instruction.

Education

High School Diploma -

Chandler High School
Chandler, AZ
05.2017

Highland High School
Gilbert, AZ
05.2016

Skills

  • Communication skills
  • Teaching/Leading/Training
  • Detail oriented, creativity
  • Food safety knowledge/Certified
  • Collaboration/ Teamwork
  • Customer satisfaction
  • Upselling knowledge of product
  • Positive/ personable attitude
  • Cash Handling
  • Guest Engagement
  • Allergy awareness
  • High Energy and Stamina

Accomplishments

  • Hospitality Appreciation Certificate
  • Denny's Google reviews
  • KOHL'S Employee of the Month
  • 3 weeks in a row for being top upseller of Alcohol and Dinner items.

Certification

  • Alcohol and Food safety Training - Renewed 2023

Timeline

Server

Olive Garden
03.2023 - Current

Server

Denny's
11.2021 - 10.2022

Fulfillment Associate

Amazon
04.2019 - 10.2021

Ceramics Instructor

Burst Of Butterflies Pottery studio
06.2017 - 10.2018

High School Diploma -

Chandler High School

Highland High School

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Hannah Eseke