Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Hannah Hecker

Greenboro,NC

Summary

Accomplished General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

Zaxbys
Greensboro, North Carolina
02.2023 - Current
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Baker

Knowledge Perk
Fort Mill, SC
11.2022 - 02.2023
  • Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Prepared dough for a variety of bakery items such as breads, pastries, cakes and cookies.
  • Coordinated supplies, placed orders and managed stock on hand for bakery.

General Manager

Knowledge Perk
Fort Mill, SC
02.2022 - 11.2022
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Appraised inventory levels frequently, ordering new merchandise to keep quantities well stocked.
  • Created schedules and monitored payroll to remain within budget.
  • Designed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
  • Developed relationships with local businesses to promote brand awareness and increase foot traffic into the store.

Assistant Manager

Zaxbys
Clover, SC
05.2020 - 01.2022
  • Resolved conflicts between team members in an effective manner.
  • Analyzed business performance data and forecasted business results for upper management.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Collaborated with management on developing strategic plans for achieving business goals.

Cashier/ Cook

Zaxbys
Clover, South Carolina
07.2018 - 05.2020
  • Answered customers' questions and provided information on store procedures or policies.
  • Collected payments and provided accurate change.
  • Maintained work area and kept cash drawer organized.
  • Replenished food items from inventory and rotated ingredients.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.

Education

Associate of Arts -

York Technical College
Rock Hill, SC

Skills

  • Sales
  • Branding
  • Advertising and marketing
  • Staff training/development
  • Stamping and assembly
  • Interpersonal skills
  • Customer relationship management

Certification

Servsafe Certified

References

References available upon request.

Timeline

General Manager

Zaxbys
02.2023 - Current

Baker

Knowledge Perk
11.2022 - 02.2023

General Manager

Knowledge Perk
02.2022 - 11.2022

Assistant Manager

Zaxbys
05.2020 - 01.2022

Cashier/ Cook

Zaxbys
07.2018 - 05.2020

Associate of Arts -

York Technical College

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Hannah Hecker