Hannah Kirstel
Westford,MA
Summary
Motivated full-time employee and part-time online student at UMass Lowell, pursuing a B.S. in Business Administration with an expected graduation date of May 2027. Actively seeking new job opportunities to leverage my experience and professionalism in property management. Passionate about delivering outstanding customer service and demonstrating strong team leadership skills. A dedicated and enthusiastic worker eager to contribute meaningfully to a new team and take on increased responsibility. Authorized to work in the U.S. for any employer.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Bell Partners
Westford, MA
08.2024 - Current
- Deliver informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assists prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitates smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conduct thorough market research to stay informed of current trends and competitor offerings.
- Consistently work with maintenance team to stay on top of upcoming move ins, turns, and resident work orders ensuring smooth communication
- In charge of curating at least 3 social media posts per week, consistently reaching out to vendors / sponsors to plan resident events
- Solely responsible for managing operations of 420 apartments every single Saturday
- Utilize extensive knowledge of CRM, yard, Excel and power point to track leasing data and support strategy
- Consistently maintain high standards of professionalism and customer service under minimal supervision
- Earned the “Rising Star” award 3 months into role, awarded by VP of operations and regional manager for exceptional performance and leadership
- Achieved Million Dollar Club status within six months, surpassing leasing and revenue targets
Theater Teacher
Salisbury Elementary School
Salisbury, MA
02.2024 - Current
- Instruct students 3rd-5th grade about elements of drama and stagecraft
- Lead vocal / acting warm up’s
- Plans / carries out auditions for various roles (currently directing Jungle Book Kids The Musical)
- Creates engaging, stimulating games around the basics of performance
Special Ed Instructional Assistant
Triton Regional Middle School
Byfield, MA
08.2023 - Current
- Reteach students on my caseload the same content from the Gen Ed classroom but in a more therapeutic setting
- Collaborate with Gen Ed teachers to provide effective learning structure for my students
- Taking students out of classroom if their emotional needs require a separate space to do their work
- Assists in modification of tests/quizzes/projects
- Run various groups with program social worker ; some invoking music therapy / social skill approaches
Nanny/babysitting
Child Care
Boston, MA
08.2017 - Current
- Actively engage with children through creativity, communication, floor play, music, and various hands-on activities
- CPR Certified
- Ages 2-9
- Created games through imaginative play sessions
- Recently finished my year long contract of nannying for a 2 year old girl
Server
Njord Haven
Swampscott, MA
04.2023 - 10.2023
- Serving food and beverages while maintaining high quality formal table service
- Helping in organization of large parties reservations and special requests efficiently and accurately.
- Resolved complaints quickly and efficiently while keeping the customer’s best interests in mind.
- Attentiveness and patience for customers
- Clearing and table setting
- Great communication skills
Social Media Helper
eViRa Health/Evan Kirstel LLC
Boston, MA
09.2021 - 03.2022
- Assisting my father, @Evankirstel, with his twitter account and one of his digital tech companies, eViRa health, in managing the account including retweeting important content, following and engaging with different creators through reply tweets, liking and sharing other content, etc.
Social Media Private Intern
Private Photographer
Boston, MA
08.2020 - 08.2021
- Recently began helping a photographer start back up his facebook, instagram, and linkedIn profiles through organizing thousands of his images and deciding which ones to post, modernizing his accounts, etc.
Security Office Receptionist
Emmanuel College
Boston, MA
01.2020 - 03.2020
- Scheduled and confirmed appointments
- Oversaw communication system between security guards
- Answered any questions of students who entered the office
- Confirmed any tasks through Walkie Talkie's to security personnel
- Kept record of completing organized/required tasks on computer system
Cashier / Hostess
Buffalo Wild Wings
Nashua, NH
08.2018 - 01.2020
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Tracked seated guests and available seating using [System].
Dog Groomer
Petsmart
Boston, MA
10.2018 - 01.2019
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Bathed approximately 15 animals per 6-hour shift.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Unloaded and organized supplies and product inventory.
- Completed owner paperwork and obtained all necessary information, including possible allergies, potential aggressive behavior, preferred food type and owner contact details.
Front Desk Assistant
Emmanuel College
Boston, MA
09.2017 - 05.2018
- A front desk assistant in the main campus student center at my college during the school year. I welcomed students as they walked through the door with a pleasant and enthusiastic attitude, answered any incoming calls, organized paper work, and helped run student activities.
Theatre Guild Executive Board Treasurer
Academy of Notre Dame High School
Tyngsboro, MA
09.2016 - 05.2017
- During this position, I handled money for funding and ticket sales and calculated costs and profits in an organized manner.
Summer Camp Counselor
Academy of Notre Dame High School
Tyngsboro, MA
06.2015 - 06.2016
- Worked with children 8-12 in a musical theater camp program
Education
Bachelor Of Science - Business Administration
Umass Lowell
Lowell, MABusiness
Emmanuel College
Boston, MA12.2020
High School Diploma - undefined
Academy of Notre Dame High School
Tyngsboro, MA12.2017
Skills
- Strong sales and closing techniques
- Active listening and conflict resolution
- Ability to build rapport with current residents and prospects
- Strong understand of fair housing laws
- Adaptability in dynamic work environments
- Marketing properties and and conducting engaging tours
- Team oriented with strong collaboration skills
- Exceptional communication skills in person, on the phone, and through email
Certification
- First Aid Certification
- CPR Certification
Timeline
Leasing Consultant
Bell Partners
08.2024 - Current
Theater Teacher
Salisbury Elementary School
02.2024 - Current
Special Ed Instructional Assistant
Triton Regional Middle School
08.2023 - Current
Server
Njord Haven
04.2023 - 10.2023
Social Media Helper
eViRa Health/Evan Kirstel LLC
09.2021 - 03.2022
Social Media Private Intern
Private Photographer
08.2020 - 08.2021
Security Office Receptionist
Emmanuel College
01.2020 - 03.2020
Dog Groomer
Petsmart
10.2018 - 01.2019
Cashier / Hostess
Buffalo Wild Wings
08.2018 - 01.2020
Front Desk Assistant
Emmanuel College
09.2017 - 05.2018
Nanny/babysitting
Child Care
08.2017 - Current
Theatre Guild Executive Board Treasurer
Academy of Notre Dame High School
09.2016 - 05.2017
Summer Camp Counselor
Academy of Notre Dame High School
06.2015 - 06.2016
High School Diploma - undefined
Academy of Notre Dame High School
Bachelor Of Science - Business Administration
Umass Lowell
Business
Emmanuel College